SUMMARY: The Admissions Communication Coordinator is responsible for managing a communication funnel for prospective students through content creation and multi-channel marketing, including social media, email and print. As the voice of the Traditional Undergraduate Admissions Department, this position plays a critical role in the communication flow that leads to the enrollment of a high quality and diverse entering class.

The successful candidate is creative yet analytically driven, knowledgeable in both marketing and admissions, and understands the importance marketing plays in undergraduate recruitment. This position will be a part of the high-performing Undergraduate Admissions team and will report to the Director of Communication in the Marketing and Communication Department.

This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.

Duties & Responsibilities
• Execute comprehensive email marketing plan for prospective students (and their parents) at every stage of the recruitment process
• Re-evaluate social media strategy and manage Traditional Undergraduate Admissions social networking presence
• Recruit, select and train students who will manage the Traditional Undergraduate Admissions Tumblr page and Social Toaster efforts
• Serve as a Traditional Undergraduate Admissions representative with others on campus regarding communication with prospective students, such as deans and the Advancement Department
• Assist with the development and implementation of multimedia recruitment tools
• Build and manage database reports used to drive Admissions’ communication efforts
• Review, analyze and accurately report on analytics to determine impact of messaging
• Regularly update info session presentation shown daily to prospective students
• Manage inventory of print materials to ensure adequate supply at all times; work with the Marketing and Communication Department to order more as needed
• Appropriately manage the University’s presence on third-party sites
• Oversee creation and dissemination of the high school counselor newsletter
• Work with Mailhouse software to manage weekly print mailings
• Assist with accurate and timely data entry

Non-Essential Duties
• Other duties as assigned to ensure the Admissions department achieves its goals and objectives.

Experience, Knowledge and Skills Required:
• 3-5 years of experience, preferably in marketing, communication or a related field
• Experience working in higher education a plus
• Tech-savvy, including database structure knowledge
• Basic HTML skills and photo-editing skills
• Excellent writing skills
• Excellent planning and organizational skills and the ability to work both independently and as a member of a team.
• Strong follow-up and follow-through skills to ensure achievement of expected outcomes.
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
• Strong reasoning skills and the ability to define problems, collect data, establish facts and draw valid conclusions to resolve problems.
• Proven ability in taking initiative and working well under pressure. Confident about knowing when to handle a high-pressure situation and when to escalate.
• Attention to detail and accuracy is essential, as the ability to find and correct own errors if made.
• A positive team player with a “can do” attitude demonstrated through a willingness and desire to go above and beyond to ensure great results.
• Proactive approach to project updates and a proven ability to keep supervisor appropriately informed, particularly as problems are encountered.
• Knowledge of Slate software preferred but not required.
• Bachelor’s degree or the equivalent in experience and education

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.

Work Conditions
• Must be willing and able to occasionally work a flexible schedule (e.g., nights and/or weekends) to meet requirements of the position.
• Work in office environment, involving contact with prospective students and their family, students, faculty, staff, parents, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.

The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens
Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered six colleges/schools. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. 

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.