Summary: This position is responsible for administering, maintaining, and troubleshooting the enterprise systems that support critical academic & administrative operations and initiatives. The ideal candidate works well independently, is reliable, shows initiative for professional growth and works well in a demanding, time-sensitive work environment. This is a great opportunity for an individual with the required base of knowledge who is open to being trained on software interfaces and ERP application development.

Essential Duties and Responsibilities
• Troubleshoots enterprise application issues with internal users. Provides technical support to insure resolution and prepares thorough supporting documentation.
• Analyze systems logs to detect/prevent performance issues.
• Monitor, track, schedule, and perform system upgrades/patches in accordance to ITS Change Management Process.
• Establish working partnerships with business units and ITS teams to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying systems/process problems.
• Provides training and guidance to end users.
• Debugs/finds bugs, tracks bugs and reports on bugs.
• Monitors system and application alerts and responds accordingly.
• Liaisons with vendors support for escalation.
• Ability to work well with deadlines, multiple interruptions and under occasional stress at times.

• Excellent problem solving, critical thinking, analytical skills required
• Excellent customer service, oral & written communication skills required.
• 3 years of progressive experience administering enterprise applications (ERP, CMS, LMS, SharePoint) and managing relational database platforms.
• Bachelor’s degree preferred
• Higher Education/Academic work environment experience highly desirable
• Bachelor’s degree in computer science, or equivalent combination of education and experience required.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental & vision insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission & tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing and Hayworth School of Graduate and Continuing Studies. Additional information about may be found at http://www.queens.edu.

Physical Requirements (with or without reasonable accommodation)
• Visual: Ability to read reports, create presentations, and effectively use a variety of computer systems and programs.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type, and use the telephone, copiers, and computer systems.
• Mobility: Fine and gross motor abilities sufficient to manage use of the computer, operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas in a concise and accurate manner.
• Lifting, Pulling, Pushing: Exert up to 30 pounds of force.
• Work requires potentially extended periods of walking, standing, and sitting.

Work Conditions
• Work in office, online, and classroom environments, involving contact with students, faculty, staff, administrators, and vendors.
• Work has deadlines, multiple interruptions, and high volume and may be stressful at times.

Disclaimer: The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of the position. 

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.