Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.

• Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units
• Handling day to day IT related activities.
• Asset maintenance (laptops and other electronic devices)
• Maintaining records of all IT assets and allocating assets to other departments based on policies and requirement
• Set up user accounts, permissions and passwords
• Setting up computer OS & security measures (antivirus, firewall, active directory).
• Maintain & troubleshoot Windows server, AD, email services
• Liaison with user to ensure that requests or problem reports have been satisfactorily handled
• Protect Data in internal computing systems from un-authorized users and viruses
• Monitoring resource utilization and performance of infrastructure components and ensuring 24x7 service availability
• Implementing and troubleshooting of security rules on firewall system (Fortinet/Cisco)
• Screen the IT Ticketing Application and provide the related solutions get to the users in time with accuracy as per SLA
• Responsible for LAN and WAN maintenance by keeping close liaison with ISP
• In association with HR, taking all necessaries actions for exit employee, completing Technical Clearance Process

• CCNA certification will be added advantage
• Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.
• Basic knowledge in Active Directory System, Server, email service etc.
• Knowledge on LAN, WAN, TCP/IP, L2 & L3 Connectivity, VPN, Tunneling, and Internet connectivity products
• Good interpersonal-communication skill to deal with people at all levels
• Computer literacy in MS-Office (Word, excel, PPT, Visio)
• 1-2 years of experience is preferred in relevant field.
• Experience in ISP/ICT service/MNC/ Group of companies (Most Preferred: ISP)
• Must be able to work on Roster basis
• BSE in CSE or relevant area of studies
• Excellent English Communication Skills

Benefits:

At Quantanite, we ask a lot of our employees, which is why we give so much in return. In addition to your compensation, our perks include:

• Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
• Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
• Events: Regular team and organization-wide get-togethers and events.
• Other benefits such as leave benefits, two weekends, festival bonuses and annual leave payments and others

Future Development:

At Quantanite, you’ll have a personal development plan to help you improve in the areas you’re looking to develop in over the coming years. Your manager will dedicate time and resources to supporting you in getting you to the next level.

You’ll also have the opportunity to progress internally. As a fast growing organization, our teams are growing, and you’ll have the chance to take on more responsibility over time. So, if you’re looking for a career full of purpose and potential, we’d love to hear from you!