Location: Dhaka: Bangladesh

Compensation: Very Competitive

Start Date: Immediate

Working hours:

• 9 PM to 6 AM (Monday-Friday)

Quantanite (www.quantanite.com) is looking for Associates-Night Shift to join their  Operations team and engage in services.

Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.

•  Recognize, attain, and/or exceed the clients' objectives.
•  Provide outstanding customer service by addressing inquiries, resolving complaints, and
• providing accurate information in a timely manner.
•  Respond to consumer inquiries in a professional and courteous manner.
•  Escalating essential and urgent customer issues related to department(s)
•  Bridge communication gap between customer and the management
•  Assist customers in navigating services, and policies, answering their questions, and
• providing relevant guidance.
•  Creating invoices from Sales Orders & Vendor Emails
•  Additional responsibilities may be added as the needs of the business change

Required Skills, Background & Attributes: Education Background:

-Graduate from any University. Candidates with a background in BBA & CSE are preferred in the role.

Functional/Technical Competency (Aptitude):

-Basic Computer Skills ( knowledge of Spreadsheet, Excel, Word, Google Suite); 

-Ability to research information from web-based/offline platforms; 

-Excellent Typing Speed (about 40 WPM).

English Language Proficiency:

Listening (Advanced) - Can understand and interpret the main ideas and most supporting details (with ease and confidence). Can also derive some meaning from oral texts which are both familiar and unfamiliar.
 

Reading & Comprehension (Advanced)  -   Can understand  the main idea and supporting details of narrative and descriptive texts. Are able to derive some meaning from texts (e.g., recognizing the main argument). Demonstrate independence in their ability to read subject matter that is new to them.
 

Writing (Advanced) - Able to write routine correspondence, as well as narratives, descriptions, and summaries. Can narrate and describe, use basic grammar for clarity. Shows good control of the most frequently used structures and generic vocabulary.
 

Speaking (Advanced) - Can speak English with ease, and understand the language mostly. Able to have longer conversations, even about unfamiliar topics. Can use English day-to-day for business purposes. Express ideas fluently.


Behavioral Competencies (Attitude):

-Effective Communication Skills - Display 4Cs of communication(clear, concise, complete, courteous).

-Adaptability - Willingness to adjust to new situations, ability to handle a change and thus try to balance out work demands;

-Cultural Fitness/Suitability - Is open to understanding the effects

of workplace culture in everyday execution of work or has basic knowledge of how workplace culture dictates working life.

-Organized & disciplined.

-Teamwork - Able to Work in teams.
 

Experience:

No prior experience required. However, 6 months plus experience in customer support will get preference.