Location: Dhaka: Bangladesh
Compensation: BDT 30,000 to BDT 40,000 (Based on experience)
Shift timing: Evening Shift  (2PM - 10PM / 3PM - 11PM)
Start Date: Immediate

About Quantanite
Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.

Benefits:
At Quantanite, we ask a lot of our employees, which is why we give so much in return. In addition to your compensation, our perks include:

• Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
• Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion. 
• Events: Regular team and organization-wide get-togethers and events.
   

Future development
At Quantanite, you’ll have a personal development plan to help you improve in the areas you’re looking to develop in over the coming years. Your manager will dedicate time and resources to supporting you in getting you to the next level.

You’ll also have the opportunity to progress internally. As a fast growing organization, our teams are growing, and you’ll have the chance to take on more responsibility over time. So, if you’re looking for a career full of purpose and potential, we’d love to hear from you!

Quantanite is seeking an experienced Operations Coordinator to join our team. As the Operations Coordinator, you will play a pivotal role in ensuring the efficiency and customer satisfaction of our operations. You will oversee the Data Entry and Customer Service departments, ensuring smooth processes, keep Standard Operating Procedures (SOPs) up-to-date, and exceed client expectations.

Key Responsibilities:

• Oversee the daily operations of the Data Entry and Customer Service departments, ensuring efficiency, accuracy, and exceptional customer service.
• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure a high level of operational efficiency and compliance.
• Proactively identify operational challenges and develop solutions to mitigate them.
• Monitor and analyze performance metrics, initiating corrective actions as necessary to ensure operational goals are met.
• Coordinate with other departments to ensure seamless communication and process flow.
• Act as a point of contact for key customers, addressing concerns and issues in a professional and timely manner.
• Train and mentor staff to foster an environment of growth and continuous improvement.
• Lead initiatives to improve customer satisfaction and business performance.

• Minimum of 3 to 5 years of experience in operations management, with a focus on data entry and customer service.
• Proven ability to develop and maintain SOPs, with a forward-thinking approach to operational challenges.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite, Google Suite and relevant software applications.

If you are a highly motivated individual with a passion for operational excellence and customer satisfaction, we invite you to apply for this position. 

Note: Only shortlisted candidates will be contacted.