Location: Dhaka: Bangladesh
Compensation: Very Competitive
Start Date: Immediate
 

About Quantanite
Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.

About the role

The roles will directly work with our USA and Australian clients and will work in the client’s respective time zones from Bangladesh. The roles will directly report to the senior management of the clients, namely the COO and CTO respectively. Adequate training will be provided to accomplish the client tasks.

Responsibilities:

   1. Virtual Coordinator to the CTO - The roles will report to the CTO of the client and are expected to handle administrative tasks, such as:

• Reviewing and organizing tasks according to priorities.
• Update task status(maintain required trackers for the tasks).
• Notifying the CTO about urgent matters.
• Reconciling accounts in the client’s portal.
• Reviewing emails of the CTO and identifying and sorting junks, spams to organize emails.
• Maintain appropriate documentation and workflow tracking for accessibility for teams.
• Ensure daily reporting.
• Data research and update of information in the client’s portal.
• Maintain smooth communication with the client through emails and google meet as required.

   2. Admin Associate - The roles will report to the COO of the client and are expected to handle administrative tasks, such as:

• Tracking emails and inquiries from the team members.
• Schedule and coordinate meetings and appointments according to the preferences of the client.
• Manage and update company databases and records, such as sales leads data in Excel.
• Processing of invoice requests assigned by the client.
• Input and maintain data/information in various systems of the client.
• Maintain appropriate documentation and workflow tracking for accessibility for teams.
• Assist in the preparation and organization of reports and presentations.
• Multitask and work on different projects as required.
• Ensure transcripts are turned in on time by reviewing the jobs in progress spreadsheet 
• Ensure daily reporting and smooth communication with the client.

Academic Background: 

1. Candidates having graduated from a reputed institute can apply. However, for applicants with the right attitude and aptitude, the educational qualifications can be relaxed.
2. Candidates with an English medium background (having O’level and A’level) will be given preference.

Experience: 

1. Preference will be given to experienced candidates. 

Core competencies: 

1. Sound English communication skills
2. Organizing and Time Management skills
3. Detail-oriented and able to maintain a high level of accuracy.
4. Problem-solving skills
5. Resourcefulness and ability to multitask. 

Technical competencies: 

1. Proficiency in using Windows OS, Microsoft Office, and Google applications.
2. Ability to research on the internet to find relevant information. 

Personality traits: 

1. Disciplined and organized. 
2. Quick learner.
3. Cooperativeness - Have the mindset to help other team members in order to get the desired output as a team, and derive client satisfaction.
4. Positive attitude towards feedback and ability to work in a team environment.
5. Target & deadline oriented 
6. Attention to detail

Role-specific requirements: 

1. Willingness to work in the time zones of the clients
2. Flexibility to work during weekends (if required)

Benefits

At Quantanite, we ask a lot of our employees, which is why we give so much in return. In addition to your compensation, our perks include:

• Global Exposure - Employees have the opportunity to work with a global team, leading to the sharing of knowledge and expertise, and ability to learn and contribute to the company's performance.  
• Night Allowances - For working night/odd shifts.
• Flexible working arrangements, allowing for both work from home and office.
• Career development opportunities - The company guides its employees through a defined career development path, allowing for steady professional growth.
• Earned/Annual Leave, leave encashment opportunities, and festival bonuses.
• Life and Medical insurance for the employees, their spouses, and children.
• Transport Allowances for coming to office.
• Overtime allowances for working extra hours and government holidays
• Availability of Compensatory Leave for working on government holidays
• Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
• Dress: You can wear casual dress in the office.
• Events: Regular team and organization-wide get-togethers and events.