Quantanite is a challenger in the business process outsourcing (BPO) and customer experience (CX) world. We are focused on building the best possible global team to service the fast-growing internet and VC-backed companies space. Currently we are 1,500 professionals globally with our head office in London.

We’re different from other BPO providers because we care about our clients' business. We listen, share ideas, and work in partnership with them. We help our clients strike the right balance between emerging technologies and human talent to achieve instant improvements and sustainable growth in an evolving digital age.

Our Solutions:

• Front Office BPO services - multi channel customer service solutions
• Back Office BPO services - providing a highly skilled workforce with industry expertise
• Data labeling and annotation - experts who understand the needs and requirements
• Sales Enablement - customized data, bespoke targeted leads and online research

Employment information:

• Position: Associate
• Department: Operations
• Work location: Mirpur, Dhaka (Work from office) 
• Working hours: 9:00 PM to 6:00 AM

• Contributing with skills in the best possible way so that the team can achieve the agreed delivery in a professional manner.
• Following Quantanite's quality assurance process to ensure the quality of the delivery.
• Working closely with the team to highlight obstacles that arise in the working process and eliminate them.
• Highlighting any ambiguities, if they arise in the instruction or in the assignment.
• Documenting the complete work process and if any changes required, communicate them with team members and line manager.
• Contributing and assisting with work process and assignment target improvements.
• Flagging issues to line managers for lack of skills and/or resources to achieve delivery quality in accordance with defined criteria.

Qualification, Skills and Other Requirements:

• Good communication skills in English (verbal and written)
• Experienced in the Night shift environment and timing will be preferred.
• Students / Graduate in any discipline (Accounting/Finance preferred).
• (Must have) Sound knowledge on basic computer applications (MS office, google sheet, google doc, drive, meet etc)
• (Must be) Committed for at least a year with the company.
• Ability to work in a team environment.
• Contributing and assisting with work process and assignment target improvements.
• Working experience in an international call center will be considered.
• Quick learner.

Personal Laptop:

It is preferred that you have your own personal laptop which you can use for office purposes (this is generally needed if/when you have to work from home in future). The requirement of the device is mentioned below:

• Should be a laptop (no desktop).
• Core i5 processor (Core i3 is fine if you have an SSD).
• 8 GB RAM.
• All aspects of the device should be properly functional.
• Should have 10 MBPS internet connection (it is a must in case of working from home).

What we offer:

• Competitive salary
• Vacation leave allowances
• Festival bonuses
• Overtime allowances
• Excellent work environment
• Clear path to career growth

Make sure to apply using this link: https://quantanite.bamboohr.com/jobs/view.php?id=79 Copy and paste the link on your browser and apply!