At Quandoo, we bring gastronomy and technology together.

Since launching in December 2012, we have continuously grown and are now active in 12 countries around the world such as Australia, Germany, Italy and the United Kingdom. With plans to develop even further and international team of 500+ employees globally, our mission is clear: To transform the world’s dining-out experiences.

We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service and maximise their overall potential.

As an employer, we strive to create a positive and inclusive working environment. We value openness, integrity and encourage our employees to enjoy a healthy work-home balance.

As a Customer Retention Manager at Quandoo, your will participate in increasing the customer retention, engagement, monetization via our email and app marketing channels focusing on our B2B and B2C customers by:

• Devise and execute marketing automation flows to nurture B2B leads and convert them into subscribers of our business digital products aimed at restaurant owners and managers

• Reduce churn rate on B2B customers by planning and executing CRM campaigns with the help of a small team and implementing an effective user segmentation/clustering strategy 

• Planning and executing relevant direct marketing campaigns for special offers via push notifications, in-app messages and email for our international B2C customer base

• Coordinating all campaign-related activities with the responsible stakeholders, e.g. planning, content creation, data etc.

• Managing and optimising existing automated campaigns as well as creating new ones.

• Identifying audiences and target groups to deliver the most relevant content to in order to engage, retain and maximize customer lifetime value.

• A/B Testing and optimizing all campaigns.

• Working with the rest of the CRM team and marketing team (User acquisition, Content marketing, Growth marketing) to define a multi-channel communication strategy for all customers and to improve and synchronize the customer journey and satisfaction

• University degree in business, marketing, communications or similar qualification

• At least 4 years of experience in CRM, including a proven experience in managing campaigns for B2B customers (a plus if you also have experience in mobile push and in-app notifications on the B2C side)

• You have used campaign management and analytics tools like Hubspot, Salesforce, Leanplum Localytics, Mixpanel, Adjust, Google Analytics, Tableau or similar

• Understanding of retention metrics and KPIs 

• You have an understanding/basic knowledge of HTML and CSS and can use SQL

• You have analysed customer data, built segments and created engagement programs

• You are result driven, communicative personality with attention to detail and strong analytical skills

• You are familiar with loyalty and retention programs

• Quality, accuracy and attention to detail are critical

• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels

• You are familiar with Agile methodologies and work environment and can work with multiple agile teams focused on different initiatives at the same time

• You are proactive, enthusiastic and like to create things,

• You can manage projects, people and work on strategies but at the same time you are willing and happy to be ‘hands on’ and execute directly those projects and strategies

• You are a ‘people person’ able to empathise with other marketing team members, with colleagues working in other teams

• Ability to coach and develop your team (you should have managed at least one resource in your career)

• Fluent English is mandatory, knowledge of German or any additional language is very welcome

What we offer:

• Attractive perks – access to Quandoo’s pension scheme as well as various fitness and lifestyle benefits
• Modern equipment – state-of-the-art laptop & tools needed for optimal work results
• Fun working environment – opportunity to collaborate with highly motivated colleagues and attend company parties, the weekly Qweekend and Quandoo’s Global Summit
• Work-home balance – flexible working hours, home office possibilities and up to 30 days of vacation
• High level of responsibility – the chance to hit the ground running from day one and shape your own career path

Want to be part of Quandoo’s future? Apply now!