Who we are:

Quandoo, a subsidiary of Japan-based corporate powerhouse - Recruit Holdings, was founded at the end of 2012 in Berlin. We have developed into the fastest growing restaurant reservation platform globally. In less than 6 years, Quandoo has expanded into 11 countries and has seated more than 260+ million diners in 20,000+ restaurants. Quandoo’s technology-enabled marketplace equips both restaurants and diners with the necessary tools to elevate dining out as we know it.

What we do:

Quandoo is transforming the world’s dining out experience. Diners can discover restaurants via our seamless integrations with various social platforms such as Google and Facebook. For restaurateurs, Quandoo improves efficiency and maximises revenue using customised restaurant technology and powerful digital marketing. Quandoo is one of the world’s leading marketplace for excellence in dining out experiences. We are proudly partnered with Qantas, where diners can book at Quandoo restaurants via the Qantas dining platform. 

Our global mission: 

To connect guests and restaurateurs whilst creating an harmonious workplace allowing our employees to progress and grow in their personal journeys. 

We are seeking for:

Enthusiastic & passionate On-boarding Specialist to join our Singapore team where you will be providing exceptional customer experience to our newly acquired Partners. 

Role responsibilities:

• On-boarding of new Partners to the Quandoo network within set turn-around times 
• Initial accounts management for a new Partners within their first 3 month with Quandoo
• Acquisition Support, Contract pipeline & Operational Management 
• General training and support to Partners in relation to their accounts and services across multiple platforms 
• Widget implementation on multiple platforms 
• All invoice & billing enquiries including debt reduction
• Ensure all account activity is flagged and correctly managed through our Global CRM System 

The successful candidate should have:

• Background in providing exceptional customer experience, preferably within the hospitality sector 
• Outstanding communication skills with previous experience in building strong customer relations
• Must speak fluent or native Mandarin 
• Exceptional in problem solving and objective handling 
• The ability to work autonomously and be self disciplined
• An analytical and structured daily operational style 
• Understands the importance of ‘Teamwork’

Why Quandoo:

• Opportunity to work on both local and national level where your skill sets are diversified
• Fantastic culture, supportive management team, dynamic workplace environment
• Comprehensive training at an individual, regional, and corporate level - we want you to grow with us!
• Competitive salary package with personalised bonus structure 
• Laptop, tablet and mobile phone provided