Operations Coordinator - Singapore
- Full-time
- Department: Operations
Company Description
Quandoo, a subsidiary of Japan-based Recruit Holdings, was founded at the end of 2012 in Berlin. We have developed into the fastest growing restaurant reservation platform globally. In less than 6 years, Quandoo has expanded into 11 countries and has seated more than 180+ million diners in 17,000+ restaurants. Quandoo’s technology-enabled marketplace equips both restaurants and diners with the necessary tools to elevate dining out as we know it.
What we do
Quandoo is the fastest growing real-time reservations platform for restaurants. As a technology enabled marketplace, Quandoo is equipping its partner restaurants with an industry-leading reservations management system that digitalizes a restaurant’s inventory and makes it accessible in real-time from web and mobile channels. Restaurateurs can leverage the full reach of Quandoo’s reservation platform to boost their customer base, drive utilization in low-traffic times and generate additional business on-demand. Quandoo provides diners the easiest way to explore the restaurant space and reserve a table at their restaurant of choice. With just a few clicks diners select from a wide range of local favourites to fine dining restaurants.
Job Description
- Based in Tanjong Pagar
- Must be able to work full time, Monday – Friday 9am-6pm
- Competitive Salary
- Fluent in English and Mandarin is a must for this role
- Fluent in Japanese a major plus but not essential
- Office based role
- Must be located in Singapore and able to legally work full time in Singapore
We are seeking a passionate, driven and proactive individual to provide assistance to the Operations team. This is a challenging role, where you will be part of a dynamic team in supporting the Operations Asia Pacific team.
Duties and functions
- Remote onboarding of new restaurant partners to the Quandoo System
- Provide restaurant partners with remote technical support and training
- Remote customer service - Inbound and outbound for restaurant partners and consumers using the platform
- Full responsibility and realization of your KPIs (quantitative and qualitative goals).
Day to day activities
- Adherence to and achieving outputs in line with daily / weekly / monthly activity requirements, targets, deadlines & escalations
- Office based consumer and restaurant partner support.
- Daily inbound & outbound calls, emails & salesforce case management
- Uploads to the Quandoo Portal for restaurant partners
Requirements:
- Similar operations experience essential
- Some experience in the hospitality industry preferred but not essential
- Outstanding communication skills
- Good spoken and written English and Mandarin is essential
- Fluent in Japanese a major plus but not essential
- Be efficient, assertive, and have quick decision-making capability
- Ability to prioritise tasks and able to multi-task
- Able to work in a fast pace environment
- A demonstrated empathy when communicating with restaurant partners and consumers
- Self-disciplined to work independently and as a team
- Good MS Office & Desktop IT skills
- Experience with Google Suite and Drive is an advantage
What we offer:
- Dynamic and friendly working atmosphere within a successful international team
- Chance to take on responsibility and develop your skill set
- Support and training by experienced executives.
- Laptop and mobile phone provided.
Note: Only applicants who are short-listed will be contacted. Candidate must attach a resume to be considered.