Founded at the end of 2012 in Berlin, we have developed into the fastest growing restaurant reservation platform globally. In less than 6 years, Quandoo has expanded into 12 countries and has seated more than 170+ million diners in 17,000+ restaurants. Quandoo’s technology-enabled marketplace equips both restaurants and diners with the necessary tools to elevate dining out as we know it.

What we do

Quandoo is the fastest growing real-time reservations platform for restaurants. As a technology enabled marketplace, Quandoo is equipping its partner restaurants with an industry-leading reservations management system that digitalizes a restaurant’s inventory and makes it accessible in real-time from web and mobile channels. Restaurateurs can leverage the full reach of Quandoo’s reservation platform to boost their customer base, drive utilization in low-traffic times and generate additional business on-demand. Quandoo provides diners the easiest way to explore the restaurant space and reserve a table at their restaurant of choice. With just a few clicks diners select from a wide range of local favourites to fine dining restaurants.

• Based in Kennedy Town, Hong Kong
• Positive culture and work with a great team
• Must be able to work full time, Monday – Friday 9am-6pm
• Competitive Salary
• Office based role
• Candidate must be located in Hong Kong and able to work full time in Hong Kong

Due to our business growth, we are seeking a passionate, driven and proactive individual to provide assistance to the Operations team. This is a challenging role, where you will be part of a dynamic team in supporting the Operations Asia Pacific team.

Duties and functions 

• Onboarding of new Partners to the Quandoo System within set turn-around times  
  • Content & Welcome calls to new & existing Partners 
  • Activation & Remote Implementation / Training calls to new & existing Partners 
  • Database Convert / Transfers both in and out the Quandoo environment 
  • Table Planning & optimisation for both new & existing Partners
• General queries and support to merchants in relation to their account & Quandoo services
• Multiple platform support & service within set turn-around times
• Customer retention and churn management
• Widget implementation on Partner Mobile & Desktop sites
• Customer Service including the management of reviews, loyalty points, blacklisting of profiles
• First invoice call detailing Quandoo billing cycle + charge breakdown
• Handling inbound invoicing queries and debt reduction.
• Internal Account Management for the first 3 months of the partner life cycle with Quandoo 
• Ensuring all activity is correctly flagged and managed in Global CRM system.
• Establishment and retention of long-term customer relationships.
• Full responsibility and realization of your KPIs (quantitative and qualitative goals).

Day to day activities

• Adherence to and achieving outputs in line with daily / weekly / monthly activity requirements, targets, deadlines & escalations. 
• Daily inbound & outbound calls, emails, case work, wrt partner support & uploads to the Quandoo Portal

Requirements:

• Some working experience in the Hospitality field and Operations. 
• Outstanding communication skills and a distinct knack for relationship building. 
• Fluent in English and Cantonese (any additional languages a major plus)
• Be efficient, assertive, and have quick decision making capability. 
• Must be good at objection handling and debt collection. 
• You are analytical, structured and are self-disciplined to work independently and within the APAC Operations Team which is a fast-paced environment. 
• Good MS Office & Desktop IT skills. 
• Experience with Google Suite and Drive is an advantage.

What we offer:

• Dynamic and friendly working atmosphere within a successful international team. 
• Chance to take on responsibility and develop your skill set. 
• Support and training by experienced Executives. 
• Laptop and mobile phone provided.

Note:  Only applicants who are short-listed will be contacted.