Founded at the end of 2012 in Berlin, we have developed into the fastest growing restaurant reservation platform globally. With more than 100 million seated diners in over 15,000 restaurants across 11 countries, Quandoo offers diners an unmatched choice of dining experiences from Michelin-starred restaurant to local favourities.

Restaurateurs are equipped with an industry leading reservation management system that supports them in driving utilisation and engaging with their customers through the Quandoo platform.

Our global mission is to connect guests and restaurateurs, while creating an international workplace allowing our employees to progress and grow in their personal careers. A multitude of different nationalities and cultures enable an inspiring and creative working atmosphere.

We empower our employees to take on responsibilities and develop their skills while working together on building revolutionary products.

#WeTransformTheWorldsDiningOutExperiences

• Based in Bondi, NSW
• Full time position Monday – Friday 9am-6pm
• Competitive Salary
• Office based role
• Candidate must be located in Sydney and legally able to work full time in Australia

Due to our business growth, we are seeking a driven and proactive Entry Level Account Receivable Specialist to provide assistance to the Australian team. You will be part of a dynamic team to support the APAC region in the food and beverage industry.

You will manage a portfolio of accounts by guiding our partners in resolving their account status. The role will see you use an open communication style to engage with customers on a deeper level and to assist them in resolving their issues around outstanding debt.  

Your Main Responsibilities will be:

• Generating and investigating cases
• Negotiating with customers
• Problem-solving
• Outbound Calls + written communication to collect overdue accounts.
• Escalations via AR Specialist Dashboard & direct management structure.
• Active & immediate follow ups on newly non-paying accounts.
• Handling inbound invoicing queries and debt reduction.
• Customer retention and churn management. Including cancellation cases & retention thereof.
• Ensuring all activity is correctly flagged and managed in Global CRM system.
• Establishment and retention of long-term customer relationships.
• Full responsibility and realization of your KPIs (quantitative and qualitative goals).

Day to day activities

• Adherence to and achieving outputs in line with daily / weekly / monthly activity requirements, targets, deadlines & escalations.
• Daily outbound calls, emails, casework, wrt debt collection, payment plans, escalations for debt resolutions and all other actions within the scope.

Requirements:

• Good communication Skills
• At least 1 year of previous experience in a similar role
• Fluent in English
• Result oriented

What we are offering:

• A unique insight into the development of highly attractive business models – from the initial market to the expansion of the business into multiple markets around the world
• Excellent international career prospects and outstanding opportunities for advancement 
• A dynamic and friendly working atmosphere as part of a successful international team
• Competitive salary package
• Bonuses: our targets are achievable and the bonuses lucrative. We also pay for near target performance!

Note:  Only applicants who are short-listed will be contacted. Applicants must have the right to live and work in this location to apply for this job. Applicants must attach a resume, in order to be considered.