Quandoo is the fastest-growing real-time reservations platform for restaurants. As a technology-enabled marketplace, Quandoo is equipping its partner restaurants with an industry-leading reservations management system that digitalizes a restaurant’s inventory and makes it accessible in real-time from the web and mobile channels. Restaurateurs can leverage the reach of Quandoo’s reservation platform to boost their customer base, drive utilization in low-traffic times and generate additional business on-demand. Quandoo provides diners with the easiest way to explore the restaurant space and reserve a table at their restaurant of choice. With just a few clicks diners select from a wide range of local favourites to Michelin-starred gourmet restaurants. Having chosen a restaurant, diners receive instant confirmations on their reservations and benefit from loyalty points.

Quandoo was founded in 2012, with its headquarters in Berlin, Germany and international footprints in Western Europe, CEE, APAC, the Nordics, the Middle East, Turkey. With a dynamic, international team of 386 employees globally, our vision is to become the world’s leading marketplace for all dining experiences.

As a Loyalty program manager at Quandoo, your will participate in increasing the customer retention, satisfaction and engagement by:

• Receiving full onboarding and understanding about how the Quandoo Loyalty program works
• Managing the loyalty program execution by following a defined process
• Replying to and resolving customer queries about the Loyalty Program via email and Salesforce(no calls)
• Gaining valuable knowledge in the field of customer retention and supporting the CRM team

You bring with you the following skill:

• Good knowledge of Excel
• Experience in working with content management systems, Salesforce or similar is a plus
• You are result driven, communicative personality with attention to detail and strong analytical skills
• Quality, Accuracy and Attention to details are critical
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels
• You are proactive, enthusiastic and like to create things
• Fluent English is mandatory, knowledge of German or any additional language is very welcome

What we offer:

You get the chance to work in a rapidly-growing international company, which inspires you from day one and lets you grow. If you have the desire to participate with enthusiasm and ownership in the further expansion and development of one of Germany's most successful internet businesses, then we are the right place for you! Naturally, we offer you much more: 

• No boredom! Quandoo offers challenges and development every day

• A position that offers you tangible impact on the company’s success

• You work with a highly motivated and skilled team from all over the world

• Dynamic and friendly working atmosphere in a successful international team