Quandoo is the fastest-growing real-time reservations platform for restaurants. As a technology-enabled marketplace, Quandoo is equipping its partner restaurants with an industry-leading reservations management system that digitalizes a restaurant’s inventory and makes it accessible in real-time from the web and mobile channels. Restaurateurs can leverage the reach of Quandoo’s reservation platform to boost their customer base, drive utilization in low-traffic times and generate additional business on-demand. Quandoo provides diners with the easiest way to explore the restaurant space and reserve a table at their restaurant of choice. With just a few clicks diners select from a wide range of local favourites to Michelin-starred gourmet restaurants. Having chosen a restaurant, diners receive instant confirmations on their reservations and benefit from loyalty points.

Quandoo was founded in 2012, with its headquarters in Berlin, Germany and international footprints in Western Europe, CEE, APAC, the Nordics, the Middle East, and Turkey. With a dynamic, international team of 386 employees globally, our vision is to become the world’s leading marketplace for all dining experiences.

Quandoo is looking for a  CRM Manager (App) to conceptualize and implement direct marketing campaigns and therefore increase the usability of Quandoo’s Apps.

As a CRM Manager at Quandoo, your will participate in increasing the customer retention, engagement, monetization via our email and app marketing channels by:

• Planning and executing relevant direct marketing campaigns for special offers via push notifications, in-app messages and email.
• Coordinating all campaign-related activities with the responsible stakeholders, e.g. planning, content creation, data etc.
• Managing and optimising existing automated campaigns as well as creating new ones.
• Identifying audiences and target groups to deliver the most relevant content to in order to engage, retain and maximize customer lifetime value.
• A/B Testing and optimizing all campaigns.
• Working with the rest of the CRM team to define a multi-channel communication strategy for all customers.
• Working together with the Product and Acquisition Marketing teams to improve and synchronize the customer journey and satisfaction

You bring with you the following skill:

• University degree in business, marketing, communications or similar qualification
• 2 years of experience in CRM, including a proven experience in managing campaigns through mobile push and in-app notifications.
• You have used campaign management and analytics tools like Localytics, Mixpanel, Adjust, Google Analytics, Tableau or similar
• Understanding of retention metrics and KPIs
• You can code with HTML and CSS and can use SQL
• You have analysed customer data, built segments and created engagement programs
• You are result driven, communicative personality with attention to detail and strong analytical skills
• You are familiar with loyalty and retention programs
• Quality, accuracy and attention to detail are critical
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels
• You are proactive, enthusiastic and like to create things
• Fluent English is mandatory, knowledge of German or any additional language is very welcome

What we offer:

You get the chance to work in a rapidly-growing international company, which inspires you from day one and lets you grow. If you have the desire to participate with enthusiasm and ownership in the further expansion and development of one of Germany's most successful internet businesses, then we are the right place for you! Naturally, we offer you much more: 

• No boredom! Quandoo offers challenges and development every day

• A position that offers you tangible impact on the company’s success

• You work with a highly motivated and skilled team from all over the world

• Dynamic and friendly working atmosphere in a successful international team