Quandoo is the fastest-growing real-time reservations platform for restaurants. As a technology-enabled marketplace, Quandoo is equipping its partner restaurants with an industry-leading reservations management system that digitalizes a restaurant’s inventory and makes it accessible in real-time from web and mobile channels. Restaurateurs can leverage the reach of Quandoo’s reservation platform to boost their customer base, drive utilization in low-traffic times and generate additional business on-demand.

Quandoo provides diners with the easiest way to explore the restaurant space and reserve a table at their restaurant of choice. With just a few clicks diners select from a wide range of local favourites to Michelin-starred gourmet restaurants. Having chosen a restaurant, diners receive instant confirmations on their reservations and benefit from loyalty points.

Quandoo was founded in 2012, with its headquarters in Berlin, Germany and international footprints in Western Europe, CEE, APAC, the Nordics, the Middle East, Turkey and South Africa. With a dynamic, international team of 300 employees globally, our vision is to become the world’s leading marketplace for all dining experiences.

Quandoo is looking for an experienced, engage and motivated UX Researcher to join our HQ in Berlin. As a UX Researcher, you will work within the Product Department, consisting of designers, product owners and front-end developers. Supporting this department, you will be developing, conducting, analyzing and reporting primary user research intended to drive end-user requirements on our platforms.

Your responsibility:

• Conduct multi-screen research to inform the definition and development of our products. Research spans from generative research to design, launch and measurement of product performance

• Design, plan and conduct user research, employing methods such as remote usability, field studies, competitive evaluations, usability studies, RITE studies, surveys, diary studies, and other relevant approaches

• Lead stakeholders in the translation of research findings into actionable results, activating design thinking and concept making through facilitation.

• Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers locally, Sales partner managers AND with Product/UX teams in other geographies to deliver impact on our global products

• Understand product roadmaps and be able to translate them into long-term as well as short-term research plans.

• Ongoing monitoring of qualitative and quantitative KPIs and identifying new challenges

• 3 - 4 years of experience

• A strong portfolio demonstrating past work experience and deliverables (e.g.: case studies) and ability to extract actionable insights

• Empathy and ability to sift through data to synthesize findings

• You worked with digital products, and are up to date with the latest trends

• Excellent Communication and presentation skills

• Strong oral and written communication skills in English, German is a plus

• Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form

• Deep understanding of the variations of different research methods and how best to combine them to meet research objectives

• Experience with remote usability tools

• A Degree in Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Human-Centered Design, Cognitive Science, Information Architecture or related discipline is a plus

What we offer

You have the chance to get a job in a rapidly growing international company. We are offering a new and exciting opportunity with a global commerce platform. We are leading the way in technology-based reservations, bookings and table management, and you will play a crucial role in our organisation's growth and ultimately benefit from our success and expansion. 

Of course, we offer you much more:

• A position that offers you tangible impact on the company’s success

• You work with a highly motivated and skilled team of engineers, editors and creative minds from all over the world

• Dynamic and friendly working atmosphere in a successful international team

• Highly attractive compensation package