Quality Assurance Manager

  • Remote - Annapolis, MD, United States
  • Employees can work remotely
  • Full-time

Company Description

Quality Matters (QM) is an international organization that is recognized as a leader in quality assurance for online education.  QM is a nonprofit organization comprised of a dedicated staff that works together virtually—from cities all over the United States—to support everyone’s quality assurance goals. 

Job Description

The Quality Assurance Manager is responsible for coordinating and executing stages of the course review process for Quality Matters and its members and supporting other logistical and administrative aspects of QM’s Quality Assurance department, including course and program review processes, database entry and information management, application of QM Standards, and follow-up, in coordination with the other Quality Assurance staff. In this role, the Quality Assurance Manager will support:

  • The Quality Matters™ (QM) organization toward the achievement of QM’s philosophy, mission, strategy, and its annual goals and objectives.
  • Implementation of the strategic goals and objectives of the Quality Matters™, as defined by the QM Board of Directors, through the administration of certain aspects of QMs Professional Development.


Essential Duties

In fulfillment of the responsibilities, the Quality Assurance Manager will:

  • Quality assure QM course review processes.
    • Review course and module level learning objectives for measurability in QM-Managed course reviews.
      • Work collaboratively with institutional representatives to ensure courses are ready for review.
      • Provide resources to organizational representatives and suggest changes to objectives to ensure measurability.
    • Respond to questions related to the application of QM Specific Review Standards.
    • Develop resources related to the course review process.
    • Create resources for reviewers related to processes, application of standards, and online education.


  • Manage and support QA operations.
    • Interpret and ensure consistent application of course review policies for course review subscribers.
    • Contribute to planning for course and program review process enhancements.
    • Assist Quality Assurance staff in management of reviews, as needed.
      • Assign review teams.
      • Follow-up on outstanding reviews.


  • Manage Internal and External Relationships.
    • Communicate (via phone, email, website, etc.) quality assurance products and processes, as needed to clients and QM staff.
    • Monitor and regularly manage Peer and Master Reviewer resource sites.
    • Coordinate with Quality Assurance staff and contractors to enforce Quality Matters standards, policies, and practices.
    • Monitor, evaluate, or record course review activities and program effectiveness.
    • Provide recommendations to Quality Matters leadership on revisions to products, service, and processes in order to meet subscriber needs and expectations.
    • Provide regular updates to Director of Quality Assurance on issues, and progress, at staff meetings.
    • Alert Director of Quality Assurance about any reviewer or organizational representative concerns, and recommend action to address.


  • Collaborate as a member of the Quality Matters Team.
    • Coordinate and cooperate with Quality Matters staff to ensure that QM’s mission, programs, products, and services are consistently presented in a strong, positive image to relevant stakeholders.


  • Other Duties as Assigned.


Required Qualifications

Self-starter, capable of being productive in a fast-moving virtual office environment with the following qualifications and desired skills:

  • Bachelor’s Degree or minimum 2-4 years related work experience in online education.
  • Experience in an instructional design role.
  • Knowledge of the Quality Matters Rubric Specific Review Standards and Annotations.
  • Experience in the application of the QM Rubric to online course design.
  • Ability to multi-task with high attention to detail and strong organizational skills.
  • Excellent time management skills, including the ability to handle multiple tasks and meet deadlines consistently.
  • Strong work ethic with a high level of professionalism .
  • Ability to work independently and as part of a team in a fast-moving, virtual work environment.
  • Must be a self-starter, capable of being productive in a virtual office environment.
  • Strong communication and interpersonal skills.


Preferred Qualifications

  • Instructional Design degree or certificate.
  • One or more years of virtual work experience, with demonstrated successes both independently and as part of a team in a fast-moving work environment.


Technology Proficiencies

Microsoft Office, Google applications, and self-sufficiency in using virtual communication and information technologies. Ability to learn proprietary database systems as well as other software packages, as needed, i.e. Alfresco.

Additional Information

QM operates a virtual office, and this will be a remote, home-based position.  Applicants must reside in one of the following states to be considered for this position: CT, FL, IL, IN, KS, MD, MI, MO, NM, NV, OH, OR, PA, SC, TN, TX, or WA.  You should also have access to reliable high-speed internet. 

The salary range for this position is $57,000 - $63,000. We provide our employees with a competitive benefits package including medical, dental, vision, life, long-term disability, 401(k), 12 paid holidays, paid vacation and paid sick leave.


Work Environment and Physical Demands

This job operates in a telecommuting and/or home office environment. The work in this role is conducted primarily through the use of computers or computer-based and internet technology as well as other office productivity machinery such as a computer printer. As such, the job is largely sedentary and requires continual and sustained operation of a computer. The person in this position frequently communicates with peers, colleagues and staff in both synchronous and asynchronous modalities. Must be able to exchange accurate information. This role requires occasional travel to conferences and meetings.

Long periods of being in a stationary position; operating a computer and other office equipment; frequently communicating by phone and email; occasionally moves supplies and/or equipment weighing up to 25 pounds.

Regardless of physical location, all QM employees are required to be available to attend the synchronous core schedule of Monday through Friday, 10:00 am to 3:00 pm, EST and participate in weekly staff meetings. (Exceptions on a per case basis)


Come join Quality Matters and help us promote and improve the quality of online education and student learning.  Please submit a cover letter and resume. Quality Matters is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.