At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

The PSO Leader Digital – Americas is responsible for the strategic direction, commercial performance, and operational excellence of Digital Professional Services across the Americas region.

Reporting to the SVP Digital Sales & Operations, this role leads a multi-country services organization delivering complex digital engagements, with a strong focus on customer outcomes. The role ensures that delivery decisions, processes, and engagement models support measurable customer value, faster time-to-value, and long-term account health.

This leader will modernize how Quadient implements and deploys SaaS and on-premise solutions by embedding AI, automation, and accelerated delivery methodologies into the professional services model. The goal is to reduce implementation timelines, accelerate go-live for complex integrations, and ensure customers realize measurable business outcomes more quickly.

The role operates across sales, delivery, and operations, ensuring alignment between sales strategy, services execution, and financial performance. It also acts as a key partner to Digital Sales leadership to ensure scalable delivery models and consistent customer experience across the region.

• Lead the Americas Digital Professional Services strategy to drive growth, execution consistency, and customer value realization
• Own financial performance including revenue, margins, utilization, forecasting, and cost control
• Partner with Digital Sales on large and complex opportunities to ensure delivery readiness
• Drive adoption of AI and automation across implementation lifecycle (data migration, configuration, testing, onboarding)
• Accelerate customer onboarding and reduce time-to-value through improved delivery models
• Design scalable and repeatable delivery frameworks and playbooks
• Optimize use of delivery partners and ensure quality and accountability across engagements
• Define and track time-to-value benchmarks across solutions and customer segments
• Build and develop leadership capability across delivery, PMO, consulting, and customer success teams
• Manage executive-level escalations and ensure successful recovery of at-risk programs
• Track performance metrics such as time-to-value, cost per project, automation usage, and ROI realization

• Senior leadership experience in Professional Services organizations delivering enterprise digital programs
• Experience managing SaaS and/or on-premise implementations (ERP, finance systems, back-office automation)
• Strong ownership of regional financial performance and stakeholder management
• Experience working closely with Sales in high-volume commercial environments
• Proven experience improving delivery through automation or AI-enabled tools
• Experience leading migration programs from legacy or competitor platforms
• Experience working with delivery partners and managing blended teams

Core Skills

• Professional Services Management
• Financial Management
• Service Delivery Management
• Commercial Acumen
• Resource Planning
• Stakeholder Management
• Risk Management
• AI and Automation Strategy

Preferred Skills

• Experience leading large, multi-country teams
• Strong executive stakeholder and customer engagement skills
• Ability to drive operational discipline and KPI tracking
• Experience improving profitability through scalable delivery models
• Hands-on experience with AI, automation, or digital transformation tools
• Knowledge of AI-driven data migration, testing, and deployment tools
• Experience embedding AI into consulting and delivery workflows
• Experience building hybrid delivery models (human + AI)
• Strong understanding of partner delivery models and governance
• Ability to define and improve time-to-value metrics across programs

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Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.