At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We are currently looking for an enthusiastic and dynamic individual to join our Call Dispatch team within our Customer Experience Sector. This will be a hybrid position (2 days/week in office, 3 days at home) with the potential to go fully remote in the future.

Based out of our Stratford, London location. This is offered as a hybrid role.

Your role in our future

• Responsible for monitoring the Call Despatch console, ensuring that work orders are assigned to engineers within the agreed SLA, and arranging part orders requested by engineers. 

• Additionally responsible for assigning engineers to attend customers and raising work orders for engineers.

• Needs to possess excellent communication skills, both verbal and written, and able to liaise with customers, engineers, account managers, and third-party carriers to expedite the installation of newly ordered equipment.

• Pre-installation checks will also be required to ensure the smooth installation of new equipment, including postage, Opco, slogan, Lan form completion, Smart enabled, tracking of deliveries with carriers, report management, and flat file creation.

• In addition, the Call Despatch and Installations Coordinator will attend meetings to update other business areas and will be a good team player who performs well in a busy environment.

• Ability to work off their own initiative and able to adapt to changing situations quickly.

Your profile

• 6-12 months of professional experience

• A strong interest in building a career within technology

• Curiosity and demonstrable evidence of professional and personal development

• Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths

• Self-disciplined, organised and ambitious. Able to consistently hit daily and monthly objectives

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.