Key Account Manager European Accounts

  • Kingsfordweg 43, 1043 GP Amsterdam, Netherlands
  • Full-time

Company Description

Qelp is the global leader in online self-service software for smartphones, broadband and IoT devices. With over 80+ clients worldwide we are responsible for the online support experience of over 400 million end-users.

Our Amsterdam office offers a dynamic environment with an international team, passionate about delivering a great online support experience. Qelp is growing rapidly; it’s a great time to join us!

We help people outsmart technology.

Are you passionate about technology and looking to build a sales career within a leading SaaS company? Qelp is looking for a driven key account manager to join our scale-up.

You’ll be part of young and vibrant, but ambitious sales and marketing team. As a key account manager, you’ll bridge the gap between tech, support solutions, and leading brands.

Job Description

Your portfolio is your shop and you’ll be responsible for your customer happiness and growth of your portfolio value. Our operations department are your suppliers, and with your creative and cross-functional thinking, you ensure we deliver great value to our customers.

As an excellent communicator, you’re capable of establishing personal connections with your contacts right from the start. You identify upselling opportunities based on the client’s needs.

In this role, you’re an initiator of effective digital transformations. You’ll be an ambassador for the clients, putting yourself in the shoes of the end-users. To achieve this, you’ll manage all activities between Qelp and your accounts with the ‘Challenger sale” methodology as your playbook.

People within Qelp determine their own growth paths. We share a passion for technology and innovation and believe that openness is the quickest way to the common goal. We’re looking for creative doers who are full of ideas and have a desire to turn those ideas into high impact initiatives that you take up in your yearly account plans.

Your working day at a glance

You come in and scan through your emails, checking what requires an immediate pick-up. You identify what needs a push, before joining the daily stand up. Having aligned with your colleagues, you grab a well-deserved coffee, and by 11 you have your operational tasks out of the way. You go through your Google alerts and LinkedIn updates to find new opportunities and contacts within your accounts. You find conferences to meet up and look for ways in which you can build value for them.  

In the afternoon you do updates with your customers, meet with the operations team and present a new concept to your colleagues. At the end of the day, you do a final round of emails, list your priorities and close your shop to prepare for the next day.


  • You have a proven 3 to 5 years track record in a commercial role
  • You’re independent and result-driven with an entrepreneurial spirit

  • You’re a positive, pro-active team-player with a desire to win

  • You have a business (HBO/WO) degree

  • You possess a can-do mentality

  • You’re eager to meet new people

  • You have the ability to prioritize

  • You're excited to work with new technology

  • You have the ambition to double portfolio value within existing customers

  • You have a strong customer focus

  • You’re fluent in English (writing and speaking)

What we offer:

  • Competitive salary based on your skills and experience

  • A dynamic culture of continuous learning and growth, while working for top global brands

  • Compensation of travel expenses

  • BYOD policy with monthly compensation

  • Flexibility to sometimes work remotely

  • 25 days of paid leave

  • Free catered and/or company restaurant lunch

  • Modern and open office

  • The opportunity to make a real impact on global brands

  • 10% travel

  • Friday drinks and team events

Additional Information

Interested? Apply now for this opportunity!

Please note: make sure we get your contact information when applying directly via LinkedIn and we receive your CV, otherwise, we cannot proceed with your application.

Videos To Watch