Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Challenge yourself to lead the creative services team for Qantas Loyalty
• Take an opportunity to grow and diversify your career
• Permanent position based at our Mascot Campus

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

The Senior Marketing Manager, Campaign Production is responsible for the strategic vision, day to day production and delivery of marketing campaigns through Qantas’ owned digital channels that deliver on Loyalty’s business ambitions.

Your responsibilities include:

• Strategic vision of Campaign Production to deliver improved ways of working in how campaigns are built and delivered to market that drives greater cost efficiency and value output.
• High performance end-to-end build, delivery and optimisation of marketing campaigns utilising Qantas’ data-driven owned channels including email, Qantas.com, Qantas App and SMS placements.
• Leadership and coaching of a large team of Marketing specialists responsible for driving to performance targets across every business unit within Qantas Loyalty.
• Accurate resource planning aligned to business priorities to enable delivery of a high volume of campaigns.
• Forward thinking strategy for adoption of new ways of working using automation, technical platform opportunities and AI to improve campaign build quality, accuracy and speed to market.
• Lead strategic discussions with Marketing vendors to ensure Qantas’ evolving needs are built into product and capability roadmaps – resulting in reducing cost, friction, risk and expediting speed to market.
• Provide the strategic direction and oversee the implementation of projects to optimise Marketing production capabilities, improve Loyalty's cost position and improving the member experience.

You’ll have:

• 10+ years in Marketing within diverse digital industries
• Tertiary qualification in Marketing, Commerce or related field
• Strategic excellence all aspects of Marketing delivery.
• Proven experience in managing a large team of marketing specialists.
• Deep expertise in activating data-driven personalisation strategies and effective digital Marketing execution.
• Exceptional interpersonal, influencing, communication, problem solving and time management skills.
• Experience in managing workflow and resource planning tools (e.g. Monday.com).
• Deep knowledge of the MarTech with a proven ability to work strategically with vendors to influence product roadmaps (e.g. Adobe, Salesforce, Braze etc).
• Ability to work under pressure, prioritise tasks & meet deadlines.
• Takes ownership of, and personal accountability for decisions and actions

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: 13 July 2026