Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Challenge yourself to lead the creative services team for Qantas Loyalty
• Take an opportunity to grow and diversify your career
• 13 month maternity leave position based at our Mascot Campus

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

The Senior Manager, Creative Services is responsible for leading the Design & Creative Services team to produce and deliver Best Practice Design, Digital & Video Content, Print collateral, Advertising, Copy and Marketing Communications for Qantas Loyalty and its businesses. This role will lead, manage and mentor the Design & Creative Services team, ensuring the on time, on budget, creation and production of best practice digital and print creative to maximise customer engagement, optimisation, brand recognition and the business and strategic outcomes of Qantas Loyalty.

This role will provide expert advice re optimisation of Design, Digital, Video, Print, Advertising and Content strategies to answer underlying member needs, to drive member engagement, to maximise exposure of the brand and to deliver the strategic business outcomes of Qantas Loyalty. This role is also responsible for upholding and overseeing the use of the Qantas and Qantas Loyalty Brand, providing advice to, and approval of all Qantas Loyalty commercial partners on co-branded collateral and communications before they go to market

This role will liaise with Qantas Loyalty Executive Management, Heads of and external stakeholders to provide strategic, Best Practice Design & Creative advice and planning as well as manage relationships with external Design, Copy, Digital, Video, Content, Print and Advertising agencies / suppliers.

You’ll have:

• 10+ years as a creative, creative agency or corporate studio professional
• Experience managing high-performing creative teams -design, content, writing, advertising, film/video or editing
• Tertiary qualifications in Business/Management and a creative field: Design, Journalism/Writing, Film/Video or Content
• Deep understanding of the latest advancements and Best Practice in Design, Content, Digital and Marketing industry
• Extensive experience in dealing with external suppliers, including advertising, digital and design agencies and service providers; including hiring, contract negotiation and management.
• Strong budget management skills
• Ability to scale teams to meet changing needs of the business
• Thorough understanding and working knowledge of Agile methodology
• Exceptional client service and stakeholder management skills
• Ability to influence positive outcomes with stakeholders, including at a senior level
• Ability to manage and prioritise diverse business and strategic objectives

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: 10 July 2026