About QAD Redzone

#1 Connected Workforce Solution for Manufacturing on the Planet.
Founded in 2013 with a bold vision to transform manufacturing performance, while
bringing dignity back to the frontline worker. Redzone provides the tools that enable
the self-organizing adaptive behavior of the front-line manufacturing team to win the productivity game, avoiding downtime, or quality losses.

Did you start your career in production planning or manufacturing management and have moved into project management? Do you have a strong understanding of food and beverage manufacturing or consumer packaged goods’ manufacturing and love helping teams leverage technology to improve their production and job satisfaction? If this fits you, you're the type of Project Manager we're seeking.  

As a Project Manager you will help QAD Redzone’s customers walk through the technical requirements, you will retrieve information from them for the configuration of their deployment, follow up with them on their implementation process during weekly calls, and ensure that both internal and external stakeholders receive updates that will allow for efficient and timely decisions when adjustments in the planning are needed. You will also ensure that there is a smooth handover for the coaching and support teams after implementation closeout, as well as supporting validation activities prior to launch.

This position is Full Time, Exempt, Remote and required to travel up to 20% of the time. 

Responsibilities

• Facilitate and lead the customer journey for 6-12 weeks after each new customer is added until we go onsite to coach.
• Participate in onsite Success Plan to focus the customer on the priority activities that need completion.
• Ensure signals are connected and tested prior to onsite coaching.
• Support the infrastructure and installation for Visual Factory.
• Guide the customer and provide support configuration to map Redzone to the customer’s site.
• Highlight any risks and address them with the customer team, Coaching Director, and Platform Leadership.
• Responsible for overseeing the deployment of Redzone software for multiple concurrent clients- manage the process from the handover from the sales team through providing onsite coaching services.
• Configure and setup Redzone software that matches the production process at the client’s manufacturing plant.  This process must include manufacturing data such as product and equipment information and product run rates.
• Ensure automation signals from the plant (such as photo eyes or machine cycles) come back to the software and provide accurate and real time data to Redzone for the shop floor team.
• Ensure the contractor work with the hardware and automation happens quickly and efficiently while maintaining the project schedule and cost plan.
• Perform regular weekly status calls with active project teams across multiple clients in order to ensure project stays on track and all milestones are achieved.
• Responsible for the success of the software and coaching a “Green Go Live” based on project management leading up to that point.
• Manage client relationships and satisfaction, including but not limited to serving as the point of contact for projects, responding to client requests, and critical events in a professional and timely manner.
• Understand the escalation process for any critical path items or risk points that could result in delays or unsatisfactory project result(s).
• Document and maintain the project templates, training decks, and communication tools that are used with clients. 
• Support on-site Continuous Improvement Coaches and customers with configuration, expansion and automation requests. 
• Other duties as assigned. 

• Understand the shop floor environment, workflow, and processes in Food & Beverage and Consumer Packaged Goods’ for a variety of industries with the necessary depth to foster confidence and to support the client during the project.
• Sound judgement and excellent assessment skills. 
• Excellent interpersonal and organizational skills. 
• Understand escalation process for any critical path items or risk points that could cause a delay or unsatisfactory project result.
• Experience working with project management, ideally in software or systems deployments.
• Strong written and verbal communication skills. 
• Experience managing or supporting software projects of different sizes, complexity and contractual types.
• Proven ability to cut through barriers to accomplish tasks.
• Confident with MS Office Suite, Windows operating systems and Apple hardware/operating systems.
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients. Manage multiple deadlines and tasks.
• Ability to develop and maintain strong relationships with clients as well as internal teams.
• Ability to self-manage and prioritize tasks across active projects to meet critical path deadlines. 
• Able to work in a high paced, high growth environment. 
• Tech friendly & comfortable communicating technical requirements regarding networking, wireless, and software information.
• Programmable Logic Controller (PLC) and general automation experience and familiarity is a plus, but not required

Education/Experience

• BA or BS – Relevant fields of study can include and are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management. 
• 2-4 years in a similar position-providing direct coaching to business clients. 

Compensation Package:

• Base pay range: $110,000 to 140,000 USD Annual (12 Months) 
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
• This position is also eligible for an annual company performance bonus
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

Why should you join us?

• Our culture is energetic! You are valued and career recognition follows.
• Personal development – we stay at the cutting edge of best practices.
• Redzone is a great place to work, and we do great work for our customers.
• We push the boundaries for enterprise software through technology and how people use and engage software in their daily business.

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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