Manager, Operational Risk

  • Montreal, QC, Canada
  • Full-time

Company Description

About the company:
Thinking Capital is the leader in the Canadian Alternative Lending space, using technology to be at the forefront of the FinTech industry. Since 2006, they have helped more than 10,000 small-to-medium sized Canadian businesses reach their full potential. By combining their people and technology, We are transforming the way business owners get the capital they need to grow. For more information, visit

Job Description

Team’s Mission:
The Thinking Capital (TC) Risk Management team is responsible for overseeing risk management activities and analytical support of the functional units across the organization. Activities include enabling data-driven decisions with regards to product design, process improvements and development of risk, marketing and collection strategies for both core business and partners. Our team creates a robust governance culture by finding ways to transform operations through data analytics into a competitive advantage for the company.

Your role:
Reporting to the Director, Operational Risk, Compliance and Credit Policy, the Manager, Operational Risk is responsible for providing direct oversight over a team of analysts to help drive operational risk support for the sales area.  Areas of responsibility will include but not be limited to: organizing the operational risk analysts to achieve daily execution of operational risk functions within a fast-paced environment; providing the team with direction, short- and long-term goals and clarity while helping to remove obstacles that impede optimized productivity as/when required; assisting with the execution of fraud strategies and processes as a last line of defense in the application process; tracking, analyzing and reporting on the team’s progress; and help deliver quality risk policy, compliance and process training, as required, throughout the year.

Your tasks:
a. Leadership:
Manage a team of operational risk analysts by:
i. Support trouble-shooting initiatives to remove funding roadblocks and allow deals to flow faster within the sales funnel.
ii. Assuming “Scrum Master” role for the team by facilitating escalations, determining daily application prioritization, and communicating an ongoing sense of urgency to the team to maximize daily output.
iii. Provide bi-weekly hands-on coaching to each analyst to provide feedback on performance against short- and long-term goals, highlight what’s being done right and opportunities for improvement, discuss career development opportunities and direction, and provide general guidance to positively impact the work experience of members of the team.

b. Queue Management:
Conduct continuous monitoring of all work queues to ensure that productivity is optimized and work processed within acceptable turnaround times as outlined in service level agreements (SLAs). Supervise team processing tasks ranging from data validation, application review and acceptance/rejection, navigating the Client Relationship Management (CRM) system, fraud prevention, policy/process adherence and productivity reporting. Ensure a high level of quality is evident in work processed by conducting spot-checks on: completed KYC activities; identification and business ownership extracts; validation and analysis of banking transactions; and analysis of consumer and commercial credit reports.
On an ongoing basis, drive the team pay strict attention to deals marked for priority processing and have these processed quickly and accurately to help meet daily funding targets. Work with technology and product teams to ensure that time stamps are accurately reflected on all work queues and properly represented in monthly service reports to be compared against SLA time commitments.

c. Cross-Functional Collaboration:
Lead the charge to collaborate with Underwriting, Account Coordinators, Account Management and Collections teams to problem-solve operational risk issues, uncover the true nature of client risks when there is uncertainty and make quick/firm recommendations to approve or decline applications in line with Thinking Capital’s Risk Appetite Framework. Work with Technology, Business Intelligence and Product teams to identify issues with using the CRM system; help close operational risk gaps affecting the platform including required support for UAT activities to test changes.

D. Process Improvement
Support Thinking Capital’s drive toward continuously improving and optimizing our operational risk processes by spotting and neutralizing inefficiencies throughout the application review and funding flows.

e. Change Agent
Be an agent of change. At the direction of the Director, support the implementation of credit risk policies, procedures and processes to support TCF’s strategic objective of growing the loan portfolio within acceptable risks.  Assist with the unit’s efforts to build awareness and knowledge of policies, frameworks, procedures, processes and tools through helping to build, deliver and maintain sustained credit training programs for the sales and service staff. 


The ideal candidate should possess:

  • 3-5 years at a FinTech or within the Banking industry.
  • Bachelor’s degree in Finance or other business-related field.
  • Experience with managing a small or medium-sized team for a minimum of 2 years.
  • Strong organization, communication, and team-leadership skills.
  • Demonstrated ability to collaborate across risk, sales and client groups and execute on priorities, influence change, and deliver results.
  • Good conceptual thinking with proven analytic, problem-solving and effective reporting skills.
  • Ability to work in a dynamic fast paced environment with tight deadlines.
  • Love having FUN at work.
  • A positive, energetic, can-do attitude.

Additional Information

Why work for Thinking Capital:

  • Our Mission: 
    To own the rails on which small businesses access credit in Canada.
  • Great Team: 
    Surround yourself with high-performing, energetic and passionate group of people dedicated to the Thinking Capital Mission;
  • FinTech Revolution: 
    Be part of a team that is revolutionizing the financial system and redefining how Canadian small businesses access capital;
  • Our Stack:
    Our backend is a sophisticated service oriented architecture developed mostly in Java with a Spring framework. On the frontend side, our application is developed on an AngularJS framework. We use Git in coordination with the best DevOps practices for Continuous Integration and Deployment to our AWS cloud infrastructure.
  • Fast-Paced Environment: 
    Take on complex projects in a start-up like collaborative environment;
  • Amazing Culture: 
    Amazing work spaces, advanced technology tools, subsidized lunches, Foosball table, super fun work events (Amazing Race, Murder mystery wine and cheeses, Wacky Olympics, Casino nights and legendary holiday parties and more). 
  • Thinking Capital Academy: 
    Get the opportunity to grow and advance in the company through continuous professional training;
  • Diverse Team: 
    Join an “at-will” equal opportunity team that prides itself on its diversity and harmony;