Pure IT Credit Union Services is seeking an experienced NOC VDI specialist to join our team! Pure IT Credit Union Services (a CUSO) began as a partnership between a credit union and a group of technology services professionals who joined together to help move credit unions toward cost effective, cutting edge, and business enabling technology.

Pure IT continues to be blessed with exponential growth which brings opportunities for others to join our team! Our ideal candidate is passionate about credit unions, technology, and building long term relationships with credit union leaders.  We do not sell widgets or tech products, we partner with credit union leaders on strategy and roadmaps for technology and security.

The NOC Engineer - Virtual Desktop Infrastructure implements, monitors, and supports servers and storage environments for our company clients, and provides operational support, including disaster recovery. This position leads the design, configuration, and installation of established client based VMware, SAN, and consolidated backup. The NOC Engineer (VDI) provides server and desktop technology support, including operating systems maintenance, application maintenance and ensures client-based systems adhere to Pure IT user access and configuration policies. This position works very closely with local clients, and company technical personnel to coordinate the implementation and ongoing support of systems physically hosted at the customer site or data center locations. The NOC Engineer (VDI) also monitors and diagnoses server and storage devices, provides for incidents which cannot be resolved by the onsite IT team or our company service desk analysts, and coordinates installation of new equipment for client projects.

• Provide Tier 2-3 support to our Managed Services Clients, as needed
• Provide expertise with upgrades and migrations with Microsoft Exchange/Office 365
• Overall strive to maintain proficiency/awareness in the following:
  • Microsoft Server and Enterprise application suites: Exchange, Active Directory, Web, SQL, SharePoint, Azure, etc.
  • VMware ESX(i), distributed virtual switches, allocations, and provisioning, VSAN, NSX, etc.
  • Horizon Backend Support Environment Support, connection brokers, pools, capacity management, remote UAG
• Installs and supports server and desktop technologies for customer equipment
• Provides operational infrastructure support
• Designs, configures, and maintains division based VMware environment for division and facilities
• Design, configure and administer division-based SAN systems and help support customer SANs
• Works with engineering team to ensure proper design, implementation, and support of Virtual switching in VMware
• Design, configure, and administer customer based consolidated backup systems to ensure proper backup of all systems at the division data center as appropriately defined
• Provides support services to monitor, backup, and diagnose servers and storage VM equipment; recommends corrective action to failing server or VM's
• Provides on-call support (rotating 24x7) to assist with troubleshooting,escalation, or recovery of failing equipment
• Develops and maintains procedures for equipment installation and configuration support
• Creates and maintains documentation for equipment installation and configuration support
• Coordinates sharing of best practices and policies and procedures
• Participates in activities which improve departmental and organizational performance
• Performs other duties as assigned

• Bachelor's Degree, or in lieu of education, 3-5 years' experience supporting virtual desktop infrastructure
• Experience installing, configuring, and upgrading support for VMware Horizon View environment
• App Virtualization using VMware App Volumes
• Knowledge of change management process and experienced in planning and executing scheduled changes
• Experience working with end-users and responsible for client satisfaction; demonstrates client orientation, establishes, and maintains client relationships
• Experience in reviewing data to identify trends and issues
• Ability to effectively report trends to system program teams
• Experience with remote monitoring and management software
• Ability to take initiative and understands the business implications of technology decisions
• Excellent attention to detail; possess superior statistical, analytical and design capabilities
• Willingness and enthusiasm to learn new skills, new client environments, and grow domain expertise
• Ability to possess and apply expertise on multiple work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
• Ability to evaluate performance results and recommend major changes affecting short-term project growth and success
• Ability to collect information and synthesize it into comprehensive and logically structured narrative
• Demonstrates strength in design, maintenance, and upgrades for Microsoft Product Suite Technology as well as VMware
• Requires and strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations
• Must be able to occasionally travel to assigned client sites to complete work (uncommon)
• *** Houston area preferred but remote is possible

All your information will be kept confidential according to EEO guidelines.