Account Supervisor

  • Atlanta, GA, USA
  • Full-time

Company Description

ABOUT MOXIE

Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, Los Angeles, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta, Porsche, QVC, American Cancer Society, Ocean Spray, Wells Fargo, The Coca-Cola Company, The North Face, Nike, Ainsworth Pet Nutrition, Ruth’s Chris Steakhouse, and Cisco Systems. 

Job Description

The role of the Account Leadership Department – under which the Account Supervisor position falls – is to drive Moxie’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Supervisor supports the Account Director & VP in that mission across multiple segments on a large piece of business.

 

Major Tasks & Responsibilities

  • Work with assigned clients, agency partners and internal stakeholders to create and deliver technical and strategic integrated plans for marketing programs, spanning multiple client and internal teams, including media, marcom and internet sales
  • Independently and flawlessly lead execution of approved plans from start to finish, including accountability and ownership of project briefing, project progress and ultimate delivery media and/or web/mobile assets, including delivery of reporting and analysis
  • Consult with discipline leads and collaborate with creative and tech team members to build the best solutions for individual programs and campaigns
  • Develop merchandising materials to communicate program progress, successes and opportunities to Moxie and client stakeholders
  • Ensure the timely handoff and presentation of project plans, timelines and deliverables to client
  • Own accountability and responsibility for all client deliverables and requests assigned
  • Accurately QA all deliverables being sent to client or being deployed to market
  • Perform “look-back” analysis on campaigns and programs - monthly, yearly and on an ad-hoc basis
  • Proactively work with analytics to develop optimization recommendations and provide new insights
  • Keep accurate records of campaigns and campaign performance, as well as work with the assigned project manager to track against project scope
  • Work with Account Director to identify and plan for opportunities within each business segment as well as within client technical infrastructure
  • Understand business at a granular level and be able to provide recommendations on how to change and adapt to business needs
  • Help onboard, train and guide other team members as needed
  • Supervise and manage direct and/or indirect reports in day-to-day work
  • Work with Account Director and VP to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings
  • Assist Account Director & VP with new business development (which could include management of day-to-day work)
  • Help handle day-to-day escalations for all programs
  • Step in for Account Director where needed
  • Assist with annual planning, program evaluations, enhancement recommendations, etc.
  • Other responsibilities as assigned

Qualifications

Job Requirements

May require minimal overnight travel

 

Education Required

Bachelor’s degree

 

Years of Relevant Experience

Minimum of 6+ years of relevant experience – can include brand management, marketing, advertising, account management

 

Preferred Qualifications

  • Digital marketing background, preferably with technical and program strategy/planning experience
  • Strong experience managing technical projects and technically-savvy clients
  • Heavy experience in either online media and/or website builds, including an understanding of how data can mold user experience in these channels

 

Knowledge, Skills, Abilities & Competencies

  • Enthusiasts of the brand and category to which they’re assigned
  • Must be passionate about advertising and the digital space
  • Embody a competitive spirit for both Moxie, our clients, and doing innovative work
  • Tactful / diplomatic communicator
    • Internally and Externally
    • Formal written, informal written, verbal
    • Ability to communicate complex information in easy-to-understand terms
  • Some demonstrated experience in crisis and issue management
  • Skilled in presenting to mid-to-high level clients
  • Able to actively build and maintain good working relationships with clients and colleagues
  • Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved

Additional Information

All your information will be kept confidential according to EEO guidelines.

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