Digitas Health is the Agency of Now: the first global connected-health agency, purpose-built for marketing today. Digitas Health specializes in helping health brands navigate a complex and shifting media environment to create deeper, more relevant connections with their consumer and professional customers. With offices in Philadelphia, New York, San Francisco, and London, it is a member of the world's largest healthcare communications network, Publicis Health. As a member of this elite network, Digitas Health is also a member of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577), the world's third-largest communications group, second-largest media counsel and buying group, and a leader in digital communications.

Web: www.digitashealth.com | Facebook: www.facebook.com/digitashealth | Twitter: www.twitter.com/digitas_health

PLEASE NOTE: Candidates for this role must be able to work out of our Philadelphia, New York, or Chicago offices.

The Group Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on multiple or large-scale assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships with multiple or mid-level clients. Ensures high quality agency output. 
 
Key Responsibilities 
 
Agency Operations 

• Drives the process and details, and develops tactical plans. Forecasts budgets. 
• Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Thorough knowledge of contract and its implications. Sound decision making regarding hours dedicated to jobs, what to prioritize. Thorough knowledge of all basic financial tools necessary to account management. Contributes to the revenue and forecasts of the brand. Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions  
• Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment. 
• Management: team leader, provides clear and fair direction & feedback to junior account staff 

  
Knowledge  

• Deep, expert understanding of the therapeutic category, the audience and multiple channels. Basic knowledge of at least one other category, and another audience 
• Continuously learning technology 
• Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages 
• Successfully serves as point of authority and/or source of advice for therapeutic area. Proactively identifies opportunities based on the market. 
• Ensures team adherence to agency process. Identifies issues and leads problem resolution  

 
Strategy 

• Vision: Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details. Is able to address strategic marketing issues and propose viable solutions. 
• Demonstrates and communicates a clear expert POV as marketing partner to clients 
• Planning: High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development. 
• Demonstrates passion for the brand 

 
Tactics and Execution 

• Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines. 
• Production: Supervises and effectively manages the production of client-approved marketing tools 
• Creative: Collaborates on creative brief development 
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals 
• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner 
• Demonstrates the ability to think creatively and strategically 

 
Client Relationship 

• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value. 
• Relationship: Frequent, positive client contact with key clients 
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments 
• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).  
• Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to clients 
• Lead role in ensuring timely, accurate client documentation & correspondence

Requirements 
 

• Exhibits Integrity and Trust 
• Exhibits Self Development 

 
Education and Experience 
 

• Bachelors degree required 
• Experience in healthcare communications environment preferred 
• 8+ years experience

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Digitas Health is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range:  $70,000 - $117,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 6/1/2024.