Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ employees in over 66 countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management.

We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at http://www.publicisresources.com/.

The Technical Support Associate assists in managing all Data Center Infrastructure Management related activities for Groupe supported sites to ensure maximum possible service availability and performance.

The candidate will work closely with Network, Server, Facilities, Real Estate and OTS teams in supporting the office server and network closet room installations, deployments, consolidations, coordinating data center maintenance and outage events. Responsible for all aspects of bottom of rack UPS/Rack PDU (primarily Schneider Electric/APC) and environmental monitoring hardware including software/firmware updates, hardware upgrades, performance management and capacity planning for the environment.

The candidate must have knowledge of Microsoft operating systems and products including:

• Experience in Microsoft Office 365, Active Directory, working with virtual infrastructures (i.e. VMWare, MS Hypervisor).
• SNMP (versions 1 and 3), HTTPS/HTTP, SSH/Telnet, TCP/IP, DHCP
• Exemplary communication and follow-up skills.
• Ability to work well individually or in a team setting.
• Outstanding customer service and the ability to build working relationships with business stakeholders.
• Able to troubleshoot and resolve system issues in a timely manner.
• Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Able to evaluate and recommend sound technology solutions.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Excellent English verbal and written communication skills
• Excellent knowledge of IT infrastructure concepts and principles.
• Excellent knowledge of products offerings.
• Solarwinds Orion NMS WAN
• EcoStruxure IT Data Center Expert
• Service-Now – including a strong understanding of change management related activities.