Associate Creative Director Experience - Contract/Freelance

We are looking for a Contract Associate UX Director - Senior Manager to help shape the future for how our clients serve their customers. You will work across every stage of the experience, from designing new features to prototyping high fidelity solutions. Our team is a close-knit collective of diverse thinkers and doers that pioneer solutions that have never been done, collaborate with our clients as partners, and design for future iteration and sustainability.

Please note: This is a long term contract role for a defined temporal term (6 months) subject to possible extension or hire.

Availability to travel: We´re looking for candidates with availability to travel, as the client requires attendance at workshops in their offices in Monterrey at least once initially to solidify the relationship. Openness to potential future travel is highly valued; however, the position will be primarily remote.

The Publicis Sapient Experience Design Capability is the bridge between business strategy and applied technology — we assemble industry-leading thinkers, designers, researchers, and strategists to deliver meaningful, holistic experiences for our clients and their customers. 

Your Impact

• Craft clear narratives and goals for the team to deliver on quality work and foster a positive team culture
• Guide the direction for discovery, research and data synthesis to identify critical user insights and develop hypotheses to design effective experiences
• Focus on the people development of team members
• Sell the quality of both the team’s work and the work that clients should be doing
• Possess deep understanding of design craft, tools and process 
• Guide systems design for impacting for user’s needs
• Deliver high-quality work through managing others
• Possess a holistic view of the work to generate realistic goals for their project teams to meet
• Clarify and define success metrics for client and business impact
• Design detailed solutions that address clear customer needs, business context, client vision, and project KPIs
• Guide the creation and facilitation of workshops, structured brainstorms, or other collaboration exercises
• Model the relationship for collaboration between Experience and Engineering capabilities
• Identify, define and regularly pitch new opportunities to bring value to client engagements

Your Skills & Experience 

• Deep visioning and narrative creation skills
• Data and insights analysis to determine experience success metrics & KPIs
• Experience leading teams and mentoring careers of associate design talent; working with pods nearshore and offshore.
• Ownership and guidance of your and your teams' overall design process 
• Complex system mapping and process mapping 
• Advanced knowledge of audits and competitive landscaping
• Project scope estimating and managing 
• Consultancy and business strategy client experience
• Public speaking and pitch delivery
• Experience leading transformative design projects, preferably in the eCommerce or Orders Management space.
• S​​​​​​trong understanding of the Retail, Consumer, or E-Commerce industries. ​​​​​Able to design user experiences that align with the unique behaviors, needs, and expectations of consumers in these fast-paced and dynamic markets.
• Proprietary approach to both generative and evaluative consumer research and testing
• Consultancy and business strategy client experience
• Very strong communication and storytelling skills; high level of English and fluent in Spanish
• Proficient in Figma
• Ecommerce experience preferred;
• Dashboard design a plus;
• Salesforce experience is a plus

Contract Details: Expectation for weekly hours for the duration of the contract.

This a full-time contract, please expect to work 40-hours per week for the duration of the contract.