Epsilon CRM Agency is seeking a highly resourceful and organized Sr. Account Executive who possesses an upbeat, take-charge personality and will be efficient and effective in providing support to their Client Relationship Manager and colleagues.

The candidate should be a forward-thinker who actively seeks opportunities and maintains strong interpersonal skills as well as the ability to build relationships. They must also possess the ability to work well independently and under general supervision.

Senior Account Executives are responsible for leading the day-to-day administration and implementation of multi-channel campaigns and initiatives, as well as ensuring flawless program execution.  Integral to the success of this position is the ability to work with all levels and roles within the organization, from functional delivery teams to creative to data to accounting/finance, as well as third-party vendors and service providers.

Knowledge & Skills

• Able to drive the schedule and steps necessary to get various multi-channel campaigns launched on time and on budget
• Able to interface and communicate with the Client Relationship Manager
• Able to adapt to changing priorities and expectations
• Agile learning ability
• Exhibit maturity and self-control, even in situations involving conflict or stress
• Able to identify problems and ascertain any need for escalation
• Excellent problem-solving skills
• Data management skills
• Excellent organizational skills and time management
• Strong communication and note-taking skills
• Autonomous
• Resourceful
• Able to work collaboratively with all stakeholders and influence results

Duties & Responsibilities

• Possess minute-by-minute knowledge of all work in progress
• Initiate campaign development with clear, concise project request forms
• Conduct kick-off meetings with sales team and internal delivery teams
• Develop project briefs with Client Relationship Manager’s input, manage changes, and secure approvals.  Ensure recommended work delivers against assignment brief(s).
• Prepare well-organized, clear, professional and concise communications
• Manage all campaign channels (direct mail, email, digital, landing pages, display, SMS etc.) including timelines, reports, and project archive
• Work closely with other business functions
• Foster partnerships with all departments
• Manage financial tracking and reporting by assisting Client Services team with monthly job reconciliations
• Assist with the Post-Program Evaluation
• Ensure all projects proceed according to plan and deadlines, alerting supervisor & Client Account Manager of potential problems, before they occur
• Ensure that all client requests are handled in a timely manner
• Ensure all information is captured accurately in documents
• Verify accuracy of documents and organize scheduled project approvals to increase program efficiency and profitability
• Communicate reports and results to internal team, upon request
• Position will interact with every department in the company, as well as with senior management
• Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct

Technical Requirements

• Exceptional in Microsoft Excel (advanced skills strongly preferred)
• Excellent in Microsoft Office (Outlook, Word, Power Point)
• Proficient in PDF Editing tool (Adobe Acrobat preferred)
• Salesforce CRM experience, a plus
• Basecamp knowledge, a plus
• Workfront knowledge, a plus

Preferred Qualifications

• Bachelor’s Degree
• Minimum of three years of relevant work experience
• Campaign/project management experience
• Strong organizational and time-management skills reflected in the ability to perform, prioritize and re-prioritize multiple tasks seamlessly with excellent attention to detail
• Experience working with Direct Mail or Print collateral, strongly preferred
• Basic understanding of marketing technologies and email, SMS, and digital display channels
• Excellent interpersonal, written and verbal communication skills
• Ability to work effectively in a cross-functional, dynamic team environment
• Ability to maintain positive, professional demeanor at all times
• Ability to work in a fast-paced environment
• Emotional maturity

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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