As a Customer Support Specialist you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Ideal candidate would be working in a customer support role currently. 

Office: Windsor, UK, currently working hybrid with 2 days in the office per week (Tues/Thurs)

Hours: Full-time

• Engage directly with customers to ensure excellent levels of service
• Work with Account Management, Insights, and Technology team to ensure customer success 
• Project manage internal and external resources to achieve desired outcomes
• Become a product expert on Profitero’s eCommerce analytics platform
• Help customers organize and code their data in our Product
• Assess data for completeness, integrity, and accuracy
• Provide clear and prompt communication with customers through support calls and emails 
• Manage workload and overlapping priorities to meet scheduled deadlines and commitments
• Diagnose and resolve data related challenges our customers may encounter
• Identify and track support issue progress through our help desk system

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

• 2+ years of technical support or client service experience
• Excellent organisation, problem solving & prioritization skills
• Passion for solving problems and taking action
• High degree of proficiency in Excel
• Prior experience technology / software company a plus
• European language skills desirable for EMEA based roles (primarily German and French)

We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Remuneration package

• A competitive base salary
• Employee Healthcare Plan
• Life Assurance
• Group Income Protection
• Dental care plan
• Eye care scheme
• 24-hour online GP service
• Company pension scheme
• Cycle to work scheme
• 25 days holiday plus bank holidays
• Birthday day off
• Gym membership at up to 40% off
• Frequent social events
• Employee referral program
• Personal employee development plan 
• Profitero Hero scheme 
• Flexible working hours

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.