About Marcel

Marcel is the AI platform that connects more than 100,000 employees at Publicis Groupe— across geographies, agencies and capabilities. Marcel helps our employees learn, share, create, connect and grow more than ever before. Marcel connects employees to our culture, helps them master new skills, inspires them and tackles diversity and inclusion head on to help build a better world together. It’s a place where we come together every day to amplify each other as one global team.

All of this employee engagement creates over 100 million data points that power our AI-enabled knowledge graph, making the experience even more relevant for employees. And for our clients, our knowledge graph makes Marcel one of the most powerful tools ever invented for finding exactly the right expertise, teams and knowledge that we need to win in the Platform World.

Marcel is a strategic investment in our people and is aimed at being their personal growth engine in this hybrid world. This role is joining the dynamic Marcel team in helping build and evolve this product.

Re:sources

Publicis Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.  In addition to providing essential, everyday services to the 100,000+ global Publicis Groupe employees, we build products and support capabilities that advances Publicis Groupe’s long-term growth strategy — taking even the smallest ideas into big concepts and beyond.

In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the world’s third largest Communications company.  With 2021 net revenues of over 10 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy.  The parent company is present in over 100+ countries on 5 continents, with 100,000 employees.

The key accountabilities for this role are, but not limited to;

• Global ambassador program support
• Global AI platform marketing support
• Customer voice/advocacy support

Specific responsibilities:

• Work closely with internal teams to deliver product marketing needs and sticking to timelines laid out by producers.
• Support the Head of Marketing and Marketing Manager in executing the overall marketing strategy.
• Bring new initiatives and ideas to enhance marketing plans for our AI platform serving 100K + internal employees.
• Take ownership of projects, actively seek opportunities to improve our marketing efforts, and enhance workflow processes.
• Regularly research and arrange new contents for the Hive (Marcel’s peer to peer learning platform), identifying new educational and informative content pieces to engage users.
• Work with Marketing Manager to assist with customer research and feedback delivery to our internal teams.
• Support the marketing team with detailed notes/connecting of dots for all meetings attended.
• Work with Marketing Manager to update admin docs such as ambassador points tracker, retro roadmap, NHO decks, etc  .
• Work with Marketing Manager on communications and engagement for the Marcelerators/ambassadors/customers and the channels we use to contact them
• Work with Marketing Manager on asset creation, support queries, and ad hoc request from our Marcelerators/ambassadors/customers.
• Create a sense of culture and belonging on the Marcel and ambassador teams .
• Deliver monthly email metrics and other reporting needs in a timely manner.
• Keep data, growth, and customer first mentality with all internal and external communications.
• Ensure a sound understanding of, demonstrate commitment to and comply with all legislation & Publicis Groupe Policies e.g., Janus, GSO and IT policies, etc.

• Actively develop and maintain relationship with entire Partnerships and Engagement team, ambassadors group, as well as internal Marcel team.

• Actively maintain communication and behaviour standards that foster a culture of strong customer and service excellence for everyone person you speak to and connect with

Good to have skills :

• Willing to learn and grow by partnering with others
• Technology savvy and willing to troubleshoot technological issues
• Ability to work in the unknown and collaborate efficiently with internal and external parties
• Strong organizational skills, coupled with a meticulous mindset, to develop smooth workflows and effectively organize documents.

Must have skills:

• Degree in marketing, advertising, or a related field.
• Minimum of 2 years of working experience in a similar role
• Attention to detail
• Strong time management skills and delivering work in a timely manner
• Strong independence and ownership to ensure effective collaboration and work delivery across teams in different time zones.
• Understanding in Microsoft Suite, LionBox, Confluence, AirTable, Miro, Power BI
• Communication, presentation, and writing skills to keep everyone on the team as well as our customer in the know of happenings
• Customer-first focused (employees AKA Marcel users)

Attributes/behaviours

• Genuine enthusiasm to work in a busy environment
• Proactive attitude and willingness to solve problems
• Ability to remain composed under pressure and thrive in a fast-paced environment.
• Exceptional customer service experience
• You love learning and see this as a fantastic opportunity to expand your knowledge and skills
• Demonstrate admiration, respect, and trust for team members and acknowledges their contribution to the overall work

Demonstrate proactiveness by consistently thinking ahead, identifying potential challenges, and raising thoughtful questions without the need for constant supervision or hand-holding.

All your information will be kept confidential according to EEO guidelines.