Senior Client Services Analyst

  • Full-time

Company Description

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

Job Description

About BU

Empowered with the world’s largest and most established affiliate marketing network, the CJ Affiliate India team connects global brands and publishers to achieve scalable growth. Passionate about driving sustainable outcomes, the team thrives on providing meaningful solutions to real needs. The power of Epsilon data, collaborative culture and commitment to innovation, make this team the perfect space to grow one’s career. Daring to think big and drive bigger results is a core value that constantly inspires and gives the competitive edge to this team of diverse individuals.

Job Description

  • Responsible for facilitating affiliate marketing (Account) activities in collaboration with Account teams
  • Proactively engage with Account management teams and assist with account strategies
  • Responsible for delivering the needs of Account teams and work closely with our clients in delivering successful results
  • Liaise with Account management teams to carry out various reporting and competitor tracking tasks
  • Perform content and campaign reviews based on specified criteria
  • Monitor account performance closely and work with Account teams, report any unusual spikes and lows in the accounts
  • Review affiliate publisher pages and report discrepancies
  • Sound knowledge of prioritizing the tasks based on the needs of account team
  • Adapt to the changing environment quickly and equip with skills required to meet the role
  • Able to plan and execute a variety of tasks within designated time frames, delivering high quality results
  • Actively participate in client campaign planning and quarterly business reviews

Qualifications

  • A graduate in any discipline
  • 5 - 8 years of exposure in digital media/client services role
  • Sound knowledge of digital marketing platforms
  • Basic knowledge of Affiliate Marketing
  • A quick learner and a curiosity quotient
  • Expert in excel functions and formulas
  • Experience handling US/UK clients is a plus
  • Strong written and verbal communication skills
  • Sound knowledge on MS office suite
  • Adapt to the changing environment and deliver under pressure
  • Ability of multitasking and emphasis on attention to detail
  • Ability to apply logical and analytical thinking
  • Be a team player and work in a fast-paced environment
  • Clear and effective communicator within CJ and when interfacing with advertisers
  • A critical thinker and problem solver. Able to influence/develop account strategies that contribute to advertisers' overall objectives

Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Publicis Groupe Commitment to Diversity & Equity Policy:

Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.  

  • Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leadership’s job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agency’s leadership be champions of both diversity and inclusion.
  • Our Core values “ VIVA LA DIFFERENC’E is based on the very aspect of celebrating differences 
  • Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact

Equal Employment Commitment:

  1. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
  2. When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
  3. We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.
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