Account Manager- PR & Policy

  • Full-time

Company Description

Who we are

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.

What we believe

Health brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us our collective humanity. When we break the barriers that divide us, when we think further, we can create healthier futures, together.

A passion for craft

Having expert thinking is only part of our story. To ensure excellence in everything we make, we have centred our disciplines around three essential crafts: science, strategy and creativity.

 

Job Description

In the Langland Public Relations & Policy (PRP) team, we thrive on plot twists, surprising points of view, and unconventional approaches. In an era of echo chambers, dumbing down and polarisation, we think further, to bring thought-provoking health stories to the world and to make evidence useful to everyone.

Powered by a sense of purpose & strong storytelling, we develop communications and campaigns that are grounded in deep scientific insight and brought to life with award-winning creativity. We partner with our clients across the whole product lifecycle from strategic communication planning to content development, internal and external outreach across traditional, digital and social channels. We are Langland’s collaboration epicentre, with over a third of our work being cross-discipline with our colleagues in Clinical Trial Experience, Medical Strategy & Education and Advertising. And the vast majority of our work is pan-European or global in nature.

We have three focus areas:

  • Developing a compelling corporate story to build and protect reputation, and stand out from competitors
  • Driving brand awareness by contextualising data and delivering the right messages to the right audiences at the right time
  • Fostering trusted relationships with advocacy stakeholders to inform insight-led awareness activities to support patients

If you are ready to join our close-knit, ambitious team and play a role in the development and delivery of high quality, award-winning and life-changing public relations and integrated campaigns, whilst experiencing a myriad of personal and professional development opportunities and collaborating across our four health disciplines, we’d like to hear from you.

What you will do

As an Account Manager, you’ll be responsible for leading projects on some of our biggest accounts. If you’re excited by progress in medicine, passionate about the work you do and never stop pushing for the best – you’ll fit right in. You’ll be your clients’ day-to-day contact, ensuring that the team is fully supporting them at all times – so you’ll need to be proactive at building great internal and external relationships.

It promises to be a fast moving, hands-on role within a close-knit team who put collaboration at the heart of everything – and there are plenty of possibilities for personal and professional growth within Publicis Health.

Who you are

If you’re ambitious, hard working and ready to change how people see the world of healthcare – then we’d love to meet you. Ideally, you’ll have a bachelor’s degree (or equivalent) and experience as an Account Manager within an agency working on healthcare accounts. You'll also have experience managing direct reports and exceptionally strong verbal and written communication skills, as we’re looking for someone who’ll be seen as a credible voice to both clients and internal stakeholders. There are tight deadlines, fast-moving projects and clients who only demand the best from us – but if you’re the sort of person who thrives in this kind of environment, you’re in the right place. Whilst experience is important, we really want to see your passion for healthcare and a genuine enthusiasm for the work we do.

And if you like to Think Further, join the club. Here at Langland, we’re an open-minded bunch – always on the look out for new ideas; whether that’s in the work we produce or a way of working. So if you want to approach something in a different way, we’ll be all ears.

The Role:

Clients are our business. An Account Manager’s primary role is to take responsibility for the day-to-day management of a portfolio of assigned accounts in order to deliver innovative and effective ideas. The role will focus on the accurate and timely delivery of creative work under the direction of more senior members of the account team, ensuring commercial success for both client and agency.

Account management: Partners with a Project Manager to ensure successful delivery of projects within time, budget and scope.  Is knowledgeable of the client’s marketing strategy.  Identifies opportunities to grow accounts through cross sell and upselling. Leads client meetings to drive client agenda. Accountable for client deliverables. Contributes to tactical brand planning and creative process aligned with the marketing strategy.  Continuously executes client deliverables to a high standard.

Project Management: Understands the process and importance of accurate resource planning. Where applicable works with the Project Manager to understand resourcing requirements.

Finance management: Works with the project team and client to agree budget, scope and timeline. Ensures the project management team deliver timely financial reports.  Has oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation.  Manages the finance reporting /trackers both for fee and out of pocket costs.  Ensures regular and timely timesheet submission and approval for billing.

Relationship management: Owns the day-to-day relationship with the client.  Ensures stakeholder management at all levels.  Anticipates challenges and risks and escalates in a timely manner and as appropriate.

Process management: Is knowledgeable of and adheres to agency processes.  Understands the importance of process efficiencies and contributes to continuous improvement initiatives.

Leadership: Takes mentoring and line management responsibility for Account Executives where appropriate.  Leads a virtual team of those responsible for client deliverables outside of the immediate function.

Data & GDPR management: Understands GDPR and escalates potential issues, taking responsibility for project specific processes. Ensures data policies are internally ratified within SOW/ Contract.

Communication planning: Communicates internally / externally in a timely, clear and concise manner.  Is comfortable having difficult conversations within internal teams.  Facilitates open and transparent communication.  Has overall ownership of project update meetings.

Qualifications

  • You will have knowledge (and experience) of the healthcare & pharmaceutical market
  • You will have experience of delivering change management programs
  • You will have relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
  • You will be an effective line manager
  • You will have experience of the full project life cycle
  • You will be a strong commercial acumen & financial / budget management
  • You will have the ability to identify opportunities for growth
  • You will have excellent knowledge of marketing principles & integrated communications
  • You will have experience having already worked within an agency environment
  • You will hold great communication and stakeholder management skills
  • You will be able to identify continuous improvement opportunities through evidence backed decisions
  • You will have the ability to build and maintain relationships across all levels of an organisation
  • You will have stakeholder/senior stakeholder management
  • You will hold strong influencing skills; easily consults and negotiates with internal and external stakeholders regionally and globally
  • Ideally you will have experience working with geographically disparate teams across global clients
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Additional Information

Langland has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

  • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
  • “YOU” DAYS – flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice.
  • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
  • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
  • FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing.
  • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with employees being office-based on Mondays and two other days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

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