Yieldify, an Epsilon Company, is a leading provider of eCommerce solutions specialising in driving customer engagement and conversions through personalised digital experiences. We empower businesses to optimise their online presence and enhance customer relationships through innovative technologies and strategic insights.

As a Client Service Coordinator at Yieldify, you will play a pivotal role in managing relationships with our small and medium-sized business (SMB) eCommerce clients. You will be responsible for ensuring seamless client onboarding, collaborating closely with our operations and creative teams, ensuring that client campaigns are launched and optimised successfully, analysing campaign performance, and delivering actionable insights to drive client success.

You will be highly organised, data driven, commercially focused and passionate about getting into the world of eCommerce and Client Services.

• Manage a SMB E-commerce Client Portfolio: Act as the primary point of contact for a designated portfolio of SMB e-commerce clients, building strong relationships and providing exceptional customer service.
• Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and alignment of client goals with Yieldify’s services and capabilities.
• Collaboration with Operations and Creative Teams: Work closely with internal operations and creative teams to execute client campaigns effectively, ensuring timely delivery and alignment with client objectives.
• Analysis of Client Campaign Reports: Utilize reporting tools and platforms to assess the performance of client campaigns, identify trends, and make data-driven recommendations for optimization.
• Insight and Analytics Reporting: Develop comprehensive insight and analytics reports for clients, highlighting key performance indicators, campaign outcomes, and actionable insights to drive continuous improvement and ROI.
• Client Communication and Support: Maintain regular communication with clients to provide updates on campaign progress, address any concerns or issues, and proactively identify opportunities for growth and enhancement.
• Stay Updated on Industry Trends: Keep abreast of industry trends, best practices, and emerging technologies in the e-commerce and digital marketing landscape, and leverage this knowledge to enhance client strategies and offerings.
• Become the expert in our products: Enabling you to provide training for new clients and provide feedback to the product development team on what our clients need from the product

• Bachelor’s degree in marketing, Business Administration, or related field.
• 2+ years of experience in client service or account management, preferably in the e-commerce or digital marketing industry.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively collaborate with cross-functional teams.
• Proven track record of managing multiple projects and priorities in a fast-paced environment.
• Proficiency in analytical tools such as Google Analytics, Adobe Analytics, or similar platforms.
• Knowledge of e-commerce platforms (e.g., Shopify, Magento) and email marketing tools is a plus.
• Detail-oriented with a focus on delivering exceptional customer service and driving results.

Why Join Yieldify? Yieldify offers a dynamic and collaborative work environment where innovation is encouraged, and career growth opportunities abound. As part of the Epsilon family, you'll have access to cutting-edge resources, training, and support to excel in your role and make a meaningful impact on our clients' success. If you're passionate about e-commerce, digital marketing, and delivering exceptional client experiences, we'd love to hear from you!

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not exhaustive and may be revised as needed to meet the requirements of the business.