Project Manager, Health

  • Full-time

Company Description

There is no substitute for a big, different, organising idea. An idea that disrupts. An idea that moves you. And an idea that zags when the world zigs. It enhances the value of the brand, and it grows our clients’ business.

And today, advertising is just one way to communicate an idea. Today a brand is only as strong as its weakest touchpoint. That’s why we apply the same level of BBH thinking, the same amount of care, craft and creative magic to the entire customer experience. We do this to create not just a connected and consistent customer journey, but an extraordinary one.  

In practice, in the direct arm of BBH, this means we help our clients attract new customers, convert more customers and grow the value of existing customers.

We like to work with people who are different. Our enduring commitment to difference is best embodied by The Black Sheep. It represents our businesses, our culture and the people who work here.

Job Description

The primary focus for this role will be to immediately support both the Account
Management and Production teams in improving the daily operational effectiveness of the accounts and projects.

On a day to day basis, the Project Manager will be responsible for maintaining
the management information around the status of projects, resources, and key
commercial issues that need both fixing and escalating. They will establish and
maintain the systems (e.g. BBH Pro) the team uses to resource, track progress,
and deliver brilliant work on time and on budget.

The Project Manager will also be responsible for supporting resourcing across
teams based on the planned needs across the project.

Beyond the day-to-day, the Project Manager is responsible for ensuring that the
agency has an industry-leading standard of project management, with
processes and systems that maintain the highest standards in project and
campaign delivery, and resourcing. Working in partnership with the Operations
Lead and Project Lead to review areas of improvement, and implementation.

Project Managers are the engine of a team, and need to be blackbelts in
everything they do.


● Leadership. Take control of projects, ensuring best in class delivery is
achieved across all projects, and through all stages. Facilitate and
encourage cross-departmental collaboration by setting and managing
expectations, leading project meetings. Proactively managing project
resources, budgets, and timings. Delegating appropriately and
effectively, and motivating project teams. Exhibit a high degree of
independence and autonomy in decision-making. Take judgement calls
and lead by example. Be a reference point for expert project
management advice, and ensure the highest standards & best
practices are maintained.

● Creative. Foster great ideas and find the best delivery approach to
support them, while ensuring commercial success. Ensure ideas are
realistic and achievable, and relentlessly work to find the best delivery
solution within time and budget. Help to drive the agency’s creative
agenda, contributing innovative production ideas that help make our
work effective and famous.

● Commercial. Deliver projects on time, on budget, and on brief. Take
ownership of project and programme commercials; proactively and
appropriately managing project scope and resources to protect
margins, including the running of weekly and end-of-job financial
reconciliation and the creation of accurate SOWs. Take responsibility
for project profitability and reporting. Own the management of suppliers, with oversight from Production leads in creating, negotiating and managing contracts and budgets.


● Delivery. Take ownership and responsibility for the delivery of high-
quality work for BBH clients. Support the Business Lead/Account
Director to implement account delivery processes. Evaluate the
brief/client requirements to determine the most appropriate delivery
approach. Proactively manage project risks and escalate to your
Project Lead / Ops Lead, ensuring you have a clear mitigation plan and
solutions in place. Manage the project team and client’s expectations,
with the support of the Account Management team, to make sure all
changes (internal and external) are managed appropriately.

● Partnership. Facilitate an environment that fosters collaboration
between departments. Work with each of the key disciplines to ensure
smooth and appropriate delivery of work/projects. Ensure that creative
feasibility is managed with the technical teams and concepts are
provided to the client with appropriate delivery plans in place. Work
closely with the Account team to manage delivery expectations,
timelines, budgets and the project status with the client.

● Clients – Provide the account management team the firepower they
need for client success/reassurance. Be the voice of reason as project
risks increase or scope changes, to ensure that overall delivery
objectives are met, whilst maintaining innovation, timings and project
budgets. Alongside your client teams, take responsibility for the support
and effective implementation of these processes.

● Culture – Be the champion of your project team’s morale and help to
facilitate strong working relationships. Support your project teams to be
the best they can be - celebrate team wins, share team losses.
Continually review and suggest ways to improve the way we work and
help to foster a collaborative and supportive environment.


Essential skills and behaviors

● Highly motivated, and an expert in project management and delivery
● Strong ethos to deliver innovative, creative solutions that have the
client’s needs at the heart
● Excellent verbal and written communication
● Ability to communicate with authority, with good negotiation and
influencing skills
● Understanding of processes, workflows, tools, and methodologies
● Proactive problem solver
● Commercially astute
● Highly organised
● Quick learner and curious about new technologies and solutions
● Collaborative, selfless, a team player
● Resilient, the personification of calm under pressure
● Passion for cutting edge creative and innovation
● Experience working in pharmaceutical marketing/advertising in a
production or project management role is desirable
● Management of projects across both campaign and digital communications
● Experience of managing project of up to £500k+
● Experience of managing complex builds and digital campaigns
● Management of multi-discipline teams: Account Management,
Strategy, UX, Creative, Design, Production

Desired qualifications

● Experience of producing/managing through the line campaigns, inc film
and content, as well as knowledge and awareness of delivery
principles of TV, radio and print production
● Experience working with teams and client stakeholders
across multiple territories.

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