The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus’s retailer clients. The role acts as a project manager, liaison between clients and Citrus’s internal, where you will lead pre/post sales integrations & retailer implementations.

The Integration Project Manager orchestrates the seamless integration of systems, processes, and technologies to enhance efficiency, effectiveness, and competitiveness. They play a vital role in aligning integration efforts with strategic objectives and ensuring that projects are completed successfully and within scope, time, and budget constraints. The role coordinates with sales, service, product, and resources to ensure technical solutions are appropriately supported by key customer technical decision-makers.

Responsibilities:

• Client Integration and Project Management
• Collaborate with stakeholders to define project objectives, scope, and success criteria.
• Develop detailed project plans, timelines, and resource allocation strategies.
• Plan and manage client technical integrations and new feature set onboarding activities.
• Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours.
• Prepare and present reports on project progress and activities.
• Manage budget, scope, and delivery.
• Identify project risks, impacts and mitigation activities to delivery timelines and project success.
• Foster effective communication within project teams and stakeholders.
• Own the Service Transition into the Platform Operations team for technical support of clients post-launch.

Operational Practices:

• Uphold operational practices and ensure implement and enforce best practices for software implementation and project management.
• Provide proactive management for incident and problem detection.
• Uphold and support the operational integrity of all production environments.
• Conduct thorough testing and quality assurance processes.
• Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services.
• Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience.

Stakeholder Engagement:

• Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others.
• Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon.
• Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment.

Knowledge, Skills, and Experience:

• Required:
  •  2+ years’ experience as a project manager in technical software implementation.
  • Strong technical acumen and the ability to understand complex software systems.
  • Excellent leadership, negotiation, communication, and interpersonal skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • Strong problem-solving and decision-making skills.
  • 3 years of experience in technical /customer service role at a SaaS company
  • Ability to dive deep while also keeping perspective on the big picture goals
  • Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences.
  • Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
  • Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment.
• Preferred:
  • Proficiency in ServiceNow.
  • Experience in API-based systems

Education Preferred:

• An undergraduate degree in Project Management, Computer Science, Information Technology and/or Business or equivalent industry experience desired
• Professional Project Management Accreditation, Agile (PMI) or similar) and/or demonstrated work experience as a Project Manager.
• ITIL Foundation Certified

About CitrusAd

CitrusAd is a leading retail media company and part of Epsilon, a global advertising and marketing technology company. The CitrusAd platform sits at the center of Epsilon’s comprehensive, scalable retail media network offering. By harnessing the power of first-party data and industry-leading identity resolution, the unified, self-serve platform delivers shopper-relevant advertising experiences on commerce websites and across the open web resulting in higher conversions. Leading retailers across the globe rely on CitrusAd to help grow retail media as a core function for incremental media revenue and sales volume that delivers great ROI for brands. For more information, visit citrusad.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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