• Join the thriving e-commerce industry – great flexible working available!
• Be a part of Publicis Groupe, an AFR BOSS Best Places to Work, 2023
• Balance is one of 3 agencies globally nominated for the Adobe Commerce Rockstar Awards 2023

Balance is an innovative, rapidly growing company that specialises in the design and development of high-performance eCommerce & CMS solutions for retail in the B2C, B2B and DTC space, Commercial Enterprises, Government and Educational institutions.

Our team of 80+ eCommerce professionals enjoy an open, creative, and vibrant environment with business values based on people, positivity, progression, and perspective. As a member of Publicis Groupe we work with different agencies within Australia and New Zealand and have access to a global network. We partner with Adobe Commerce and other key players in the eCommerce industry, leveraging advanced technologies and methods to solve customer challenges. Our team is also skilled in building progressive web applications for eCommerce and CMS projects.

We maintain all core capabilities in-house, including: Strategy Consulting, BA, Architecture, Backend and Frontend development, Enterprise Integrations and QA/QC. We are stimulated by innovation and the delivery of quality solutions that deliver real value to our client partners. We work hard, collaborate, and learn from each other, enjoy each other’s skills, and company and celebrate our quality work and achievements. 

We are looking for a Solutions Architect to join our wonderful and diverse team of eCommerce specialists in Melbourne (you can also be located anywhere in Australia!). This role is primarily responsible for elicitation of business, functional and non-functional requirements, their documentation and analysis, development of the high-level architecture of the solutions based on the platforms used at Balance and aligned with the functionality and structure of these platforms.

This role will require:

• Liaising with internal and external stakeholders along with refining requirements based on the needs of the clients as required. Providing our clients with advice on the functionality of the platforms, available, 3rd-party solutions compatible with the platform and best practices in the industry.
• Involvement in the pre-sales and sales processes and ongoing participation in projects in the roles of the Product Owner or as a project team member specialising in Business Systems Analysis and Architecture for complex enterprise projects.

What you’ll do:

• Pre-sales consulting and support of the sales team.
• Preparation of the high-level technical materials for proposals, ensuring the alignment of the solutions with the business needs of clients and the functionality of the core platforms.
• Providing advice on the functionality of platforms used at Balance. Advise on the optimal configuration of platforms based on the available requirements.
• Elicitation, analysis and management of business, functional and non-functional requirements using BA techniques including workshops, interviews, questionnaires, and others.
• Facilitation of the workshops.
• Mapping of the AS-IS and TO-BE states of the business processes, activity sets and practices.
• Development of the high-level architecture of solutions based on the functionality and constraints of platforms and 3rd-party extensions and services.
• Development of high-level architecture for integration solutions (system landscape/overview, data flows, interaction diagrams, etc)
• Participation in solution functional design together with the implementation teams
• Ongoing support of the implementation teams, acting as an internal Product Owner
• Estimation of effort for the solution design and delivery with the project implementation team
• Leverage industry and organisational standards, patterns, and best practices to develop solutions that fulfil client business strategies.
• Establish and foster strong relationships with a broad audience of customers, service providers, vendor partners, technical peers, and client senior management.
• Is respected as an authoritative source in multiple defined technical domains and possesses strong working knowledge of broad cloud based technical solutions in eCommerce.
• Prototype technical solutions.
• Act as technical lead for parts of a project when required including code reviews, etc.
• Participate in maintenance of company standards, patterns, and practices for technology design and delivery.

About you:

• You have strong communication and management skills, with the ability to efficiently interact with and influence a variety of stakeholders across all levels, and with both technical and non-technical audiences.
• You’re a natural collaborator, with experience leading and mentoring teams.
• You are a thought leader when it comes to Solutions Architecture best practice.
• You have strong complexity management skills. You can lead on the formulation and implementation of strategy and absorb complex information.
• You possess a deep understanding of the industry and the implication and future of emerging technologies for the wider business environment.
• You have proven ability to manage teams and mitigate risk, and have demonstrated clear leadership in your previous role/s.
• You’re a strong team player and appreciate learning from the skills and perspectives of others.

Your Skills / Experience / Certifications:

• Ideally a bachelor’s degree in IT, Science or Business
• Certified Adobe Commerce Business Practitioner *
• 4+ years’ experience (Consulting, Software Development and Business Systems Analysis) in projects based on platforms similar to Adobe Commerce/Magento (Possibly, in other areas) and of the size of 2,000+ person hours.
• 1+ years of experience as a Solutions Architect.
• 1+ year of experience in a mature SCRUM environment.
• BCS Business Analysis Framework, UML, Enterprise Integration Patterns, SCRUM
• BCS Business Analysis (Foundation level or higher) or IIBA CBAP *
• SCRUM Product Owner (Scrum Alliance or scrum.org) *

* If absent initially, the marked certifications must be gained within 12 months after commencement of employment.

Publicis Groupe benefits:

Be a part of Publicis Groupe’s global network, an AFR BOSS Best Places to Work, 2023 and one of the world’s most progressive and dynamic modern communications businesses.  You will join a strong team, thriving in delivering complex technical solutions leveraging the strengths and knowledge of all team members. Our capabilities were recognised, for instance, by Adobe where in 2023 we became one of 3 agencies globally nominated for the Adobe Commerce Rockstar Awards.

Enjoy all the benefits that come with our network offering:   

• A comprehensive Wholeself program assisting Physical, Mindful and Financial wellbeing.  
• An additional day birthday leave.
• Quarterly team events and regular Pub Fridays.
• Access to Novated Leasing through Publicis Groupe.
• A rewarding office environment where people love working with each other, backed up by our Publicis Liberté flexibility approach “working your way, with us!”   
• Access to our Global AI Platform, Marcel, uniting our Publicis Groupe people with opportunities for career mobility and collaboration across our global network. 
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes  
• A culture of open feedback and guidance to achieve your goals through our Career Conversations program.   
• A focused Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.    
• Work Your World program enabling our people with the flexibility to work from anywhere in the world for up to 6 weeks per year.  
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.  
• Access to counsellors, psychologists, and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to aid psychological, medical & safety needs.  

Balance Internet, as a part of Publicis Groupe believes that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTI) people. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.