There is no substitute for a big, different, organising idea. An idea that disrupts. An idea that moves you. And an idea that zags when the world zigs. It enhances the value of the brand, and it grows our clients’ business.

And today, advertising is just one way to communicate an idea. Today a brand is only as strong as its weakest touchpoint. That’s why we apply the same level of BBH thinking, the same amount of care, craft and creative magic to the entire customer experience. We do this to create not just a connected and consistent customer journey, but an extraordinary one.  

In practice, in the direct arm of BBH, this means we help our clients attract new customers, convert more customers and grow the value of existing customers.

We like to work with people who are different. Our enduring commitment to difference is best embodied by The Black Sheep. It represents our businesses, our culture and the people who work here.

THE ACCOUNT MANAGEMENT DEPARTMENT

BBH Account Management is a special breed. Whilst our role is like that of other account handlers - understanding and partnering on our client business, setting the vision, creating the energy for teams, and making sure it all happens - a BBH Account Handler brings something extra.

We believe in the power of difference. We understand the value of difference in building brands, and we understand how thinking, operating, communicating, and selling differently leads to growth; for our clients, for BBH, and for ourselves.

We are one department, but we bring many different skills, experiences, and perspectives. We encourage and celebrate that difference. The richness of diversity; not just of specialist skills, but of different attitudes, individual leadership styles, ways of working and life experiences. It is our strongest asset.

What unites us all is our shared sense of ambition, our dedication to quality, our unwavering support of each other, our commitment to creating an inclusive culture, and our passion for delivering world-class creative work that creates commercial and cultural value.

THE ROLE

Account Executives (AE) are the foundations of our account management teams. They are the GLUE. As an AE you are the person the team looks to get stuff sorted. To get everyone in the right place at the right time. Know what is going on and be one step ahead. A BBH AE exudes passion, excitement and energy. You are hungry to learn from those around you, operating as a sponge, learning everything you can at every interaction. You take on all tasks, big and small with gusto.

THE RESPONSIBILITIES

It’s a fantastic opportunity for someone to continue to develop their career and you will be working closely with internal teams, to ensure projects are executed to the highest of standards. You will be responsible for:

Client Relationship Management

• Serve as the primary point of contact for assigned clients.
• Build strong client relationships by understanding their needs and objectives.
• Communicate effectively with clients to ensure their satisfaction and address any concerns.

Project Coordination

• Collaborate with cross-functional teams, including creative, strategy, and production, to execute advertising campaigns.
• Develop project timelines and ensure that projects are completed on time and within budget.
• Monitor project progress and provide regular updates to clients.

Budget Management

• Manage the day-to-day finances on the account - keeping project finance trackers & timesheets up to date.
• Assist in budget planning and tracking for client projects. 
• Ensure that campaigns stay within budget constraints and propose cost-effective solutions.

Creative Input

• Provide input and feedback on creative concepts and materials.
• Liaise and Ensure that client feedback is effectively communicated to the creative team.

New Business Development

• Identify opportunities for upselling additional services to existing clients.
• Assist in the preparation of pitches and proposals.

Administrative Tasks

• Maintain accurate client records, contracts, and documentation.
• Handle billing and invoicing for client projects.
• Generate reports on campaign performance.

THE PERSON

Flexibility and resilience: They are able to thrive in different kinds of environments, able to adapt to different situations, and remain resilient in the face of change

Positive and proactive. They are a positive person to have around. Able to work at pace and process multiple administrative tasks/client requests as well as manage their own workload whilst also supporting other senior team members. Anticipating roadblocks and being solution-oriented in partnership with all departments, always able to stay one step ahead

Client love. Builds relationships to ensure the best outcomes for both agency and client, creating mutual respect and trust. Have a passion for understanding the client’s business and meeting their needs.

Love the work. We are a creative industry and it is ultimately what we all get up in the morning to do. Don’t just take an interest, throw yourself at it. Create your own creative briefs, be curious, and recognise learning opportunities.

Ways of working brilliance. Anticipating roadblocks and being solution-oriented in partnership with all departments, always able to stay one step ahead. Being able to translate information, ask questions when needed, and communicate to wider audiences in more accessible formats.