Transcreation Account Manager (Pharma)

  • Full-time

Company Description

translate plus, an award-winning Top 10 international Language Services Provider, including Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network’s cross-media production platform, Publicis Production. This brings together production specialists who are experts in: video, digital media, and print, to produce award-winning content for leading global brands.

Recent recognition awards for translate plus include an award for “Great Employers”, and an award for “Women in Business”, more details can be found on our website regarding these two great achievements.

translate plus also promotes numerous employee well-being policies across all our offices, which align with Publicis Groupe guidelines. We offer WFH flexibility to all employees as well as relevant programs to help promote mental and physical well-being.

translate plus is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, belief, ethnic or national origin, disability, age citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity.

Job Description

The Transcreation Account Manager works in the Transcreation & Production side of the business. It is a client-facing role and part of a team focusing on providing high-quality transcreation and VO projects and owning day-to-day client relationship ensuring client retention, satisfaction and ultimately revenue growth.


    Key responsibilities:

    • Responsibilities include client relationship management, business development, and project management.
    • Responsible for managing end-to-end transcreation and production projects briefed internally or directly by the client. This includes assessing requirements, querying, collecting reference material, planning, quoting and scheduling. Build up and demonstrate clear understanding of our end client’s brands. The Transcreation Account Manager will act as a point of contact for our pharma clients supporting the Transcreation Director in training and mentoring junior members of the teams, delegating and providing guidance to them.
    • Sourcing and negotiating with in-market linguists, Voice-Over artists as well as recording studios and other suppliers assisting, evaluating and monitoring them during the project.
    • Preparation of copy decks for transcreation, translation across all types of media including creation of creative and linguistic briefs.
    • Proofreading and QA ensuring transcreation is following translate plus quality procedures.
    • Maintaining glossaries and playbooks to ensure consistency across campaigns and projects capturing nuances of the markets, client feedback and marketers/brand managers preferences along the way.
    • Managing the copy review/approval process with agency or client building strong client and stakeholder relationship along the way.
    • Attending Voice-Over sessions remotely to supervise the audio recordings ensuring that the session runs smoothly and within the allocated time
    • Coordinating QC for final checks on localised assets across media before being released to media channels
    • Support other teams on other general transcreation and language services projects as and when required.
    • Ensure all admin tasks are completed on time, including reconciliation of costs.

    Skills and competence requirements:

    • Experience in pharmaceutical translations is a must
    • Strong oral and written English skills, knowledge of another language is a bonus
    • Educated to degree level
    • Excellent computer literacy
    • Background in transcreation/production and/or media creative industries is a bonus
    • 2+ years project and/or account management experience taking brief to/from creative agencies and/or client stakeholders in advertising production services and/or pharmaceuticals with a specific focus on transcreation needs.
    • Proven client-facing experience, flexible and adaptable, able to work in a variety of roles in a changing environment.
    • Exceptional communication skills. Effective verbal/written communication with clients, suppliers and internal team members is a must for this role.
    • An excellent team player working very closely with internal stakeholder to coordinate multi-media needs across production services and ensure consistency across.
    • Pro-active, detail-oriented, highly organised, able to work to tight deadlines and calm under pressure
    • Genuine passion for languages and marketing production
    • Strong business acumen and negotiating skills.

    Additional Information

    What we offer:

    • Career development and progression possibilities
    • High quality trainings (via inhouse and external trainers) and access to thousands of on-line/e-learning courses to develop essential, functional and industry skills (via Publicis Marcel, LinkedIn Learning, etc.)
    • Work your world – As part of the Publicis Groupe policy, up to 6 weeks of working from a different country
    • Café Marcel – Networking opportunities with fellow colleagues in the Publicis Groupe all around the world
    • Inhouse subsidised Publicis Groupe restaurant
    • Access to subsidised wellness activities (acupuncture, manicures and massages)
    • Staff discount at bars and restaurants in the local area around the office
    • Staff discount at Westfield shopping centre
    • Life assurance and Income protection (disability benefit)
    • Paid leave days increase on yearly basis
    • Work in an Iconic office complex


    We also offer an extensive Employee Benefits Scheme, which includes:

    • Team building events
    • Working from home
    • Flex hours
    • Office equipment allowance
    • Family friendly policies (extended maternity/paternity leaves etc)
    • Help@hand (health and wellbeing support)
    • Breakfast, fruits, tea, coffee, cereal
    • Team lunches
    • Easter hamper
    • Pizza day (in office)
    • Flu vaccine
    • Eye test
    • Friday drinks
    • Summer gathering
    • Christmas gathering
    • Christmas gifts/vouchers

    In addition to the general benefits scheme we also offer a Service Recognition Plan, which means that with every year at translate plus there are additional rewards for employees such as extra holidays, dental insurance, bonus payments, treats & vouchers, etc.

    Do you want to work for a market-leading company?

    If you cannot wait to become the next member of our successful team, please contact us now!

    Please note that we normally receive a very large number of applications. We aim to get back to you as soon as possible should you be invited for an interview. If you are not invited for an interview at this stage, your application will be saved for future consideration - with your explicit permission and as per our GDPR-policy and/or related official regulations.

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