ReSources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.   

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

You will provide systems support for Altair EcoSystem, a bespoke SAP platform, along with other ERPs, to prestigious Groupe brands and their shared service centres. The main focus will be problem-solving, service coordination, client engagement, support compliance and assessment.

You will be working within a small team, spread across several countries, that supports thousands of users and numerous brands. You will need to liaise with any individuals / teams at all levels to ensure we deliver the necessary system support and resolution to the task at hand.

You will ideally be experienced in SAP, Excel and Word, with System Support / Service Desk experience and a strong finance background.

Primary Responsibilities

• Analysing and seeking resolution for any financial or system queries that users may have with Altair via queues in our ticketing system (Service-Now)
• Liaise with off shore teams with regards to tickets which can’t be resolved locally.
• Co-ordinate with various teams with regular issue resolutions meetings – Agency Teams, Core Teams, Management and Off Shore Teams
• Liaise with key users to identify and understand critical requirements (including reporting requirements) and enhancements.
• Help with the setup of new users and confidential information within Altair, including security administration and maintaining user groups.
• Support the relevant teams when they are implementing new company structures, mergers and acquisitions.
• Supporting the Agencies when performing user acceptance testing and training
• Involvement in various projects set out in the Groupe’s Application Program Strategy

Essential Applications and Skills

• SAP.
• Finance background.
• Experience with providing systems support to large number of users or agencies
• Experience with ticketing systems.

Important, but not essential

• Experience in advertising or other marketing firms would be beneficial.
• Knowledge of how agencies and media companies work is a plus.

Strengths and Attributes

• Excellent written and verbal communication skills, as well as strong problem-solving abilities and an aptitude for learning new technologies.
• Desire to work in fast-paced environment to ensure that applications meet or exceed specifications in a scalable and secure environment and against tight commercial deadlines.
• Strong organizational and prioritization skills.
• Self-motivated, creative and strong sense of accountability.
• Self-starter accustomed to working on own initiative.
• Strong communication skills and a successful track record of dealings with all levels of management.
• Evidence of working effectively within a team and a willingness to support the team is an absolute requirement.

As part of our dedication to create an inclusive and diverse workforce, Publicis Groupe UK is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for candidates with disabilities in our application process and are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or once in post.

As a Publicis Re:Sources employee, an array of benefits are offered. The learning opportunities are endless and you will be a part of a game-changing and world-class organisation that encourages outside-the-box thinking and empowerment to know that the world is your oyster when it comes to your career.