Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.   

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Position Summary:

You will provide systems support for Altair EcoSystem, a bespoke SAP platform, along with other ERPs, to prestigious Groupe brands and their shared service centres. The main focus will be problem-solving, service coordination, client engagement, support compliance and assessment.

You will be working within a small team, spread across several countries, which supports thousands of users and numerous brands. You will need to liaise with any individuals / teams at all levels to ensure we deliver the necessary system support and resolution to the task at hand.

You will ideally be experienced in Business Operations and Profession Services Automation Processes e.g., Clarizen Product. This will include Project and Resource Management to connect our workforce across the platform. This product sits on the Publicis SAP financial engine so a good knowledge of SAP would be an advantage Excel and Word, with System Support / Service Desk experience and a strong finance background.

Primary Responsibilities

• Assist the PPM Lead on deploying the PPM tools across our user base and country model
• Analysing and seeking resolution for PPM tool (Clarizen) and any financial or system queries that users may have with Clarizen or Altair (SAP) via queues in our ticketing system (Service-Now)
• Supporting the Agencies when performing user acceptance testing and training
• Liaise with offshore teams with regards to tickets which cannot be resolved locally.
• Co-ordinate with various teams with regular issue resolutions meetings – Agency Teams, Core Teams, Management and Offshore Teams
• Liaise with key users to identify and understand critical requirements (including reporting requirements) and enhancements.
• Help with the setup of new users and confidential information within Publicis Altair (SAP) Eco-System , including security administration and maintaining user groups.
• Support the relevant teams when they are implementing new company structures, mergers and acquisitions.
• Involvement in various projects set out in the Groupe’s Application Program Strategy

Essential Applications and Skills

• PPM Operational Background such as Clarizen Product for PSA
• SAP
• Finance background.
• Experience with providing systems support to large number of users or agencies
• Experience with ticketing systems.

Important, but not essential

• Experience in advertising or other marketing firms would be beneficial.
• Knowledge of how agencies and media companies work is a plus.

Strengths and Attributes

• Excellent written and verbal communication skills, as well as strong problem-solving abilities and an aptitude for learning new technologies.
• Desire to work in fast-paced environment to ensure that applications meet or exceed specifications in a scalable and secure environment, against tight commercial deadlines.
• Strong organizational and prioritization skills.
• Self-motivated, creative and strong sense of accountability.
• Self-starter accustomed to working on own initiative.
• Strong communication skills and a successful track record of dealings with all levels of management.
• Evidence of working effectively within a team and a willingness to support the team is an absolute requirement.
• An understanding of book-keeping principles.
• Knowledge of Microsoft products
• Ability to learn rapidly from written material and applying this to developing practical expertise