Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.   

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

As a technical writer within our fast-paced, high production, you will be responsible for developing new and maintaining existing content and documentation for IT infrastructure and services. This includes but not limited to sending / coordinating Corporate IT communications for downtime, planned maintenances, IT project deployment notifications, documentation, user guides, installation manuals, quick start guides. Additionally, the writer must be able to follow-up to secure detail needed. This person must be flexible and adaptable to change.

Skills

• 2 or more years’ experience writing technical publications.
• Must have a Bachelor s degree in Computers. Preferred candidates with Technical Communications courses, or related field
• Expert communication skills, both written and verbal
• Advanced use of PCM tool, Adobe, etc.
• Advanced use of the Microsoft Office Suite for PC platforms
• Work effectively both independently and within a team environment
• Maintain flexibility and adaptability to work on other writers’ projects to help meet deadlines.
• Understand and communicate complex technology in a user-friendly manner.
• Display a positive professional attitude and be ready to work. Follow all applicable standards and guidelines.
• Project management skills

 Responsibilities

• Work closely with infrastructure and application engineers to produce and maintain complete, accurate technical documentation.
• Create urgent alert and bulletin documentation as necessary for timely release to address emergent problems.
• Design and produce HTML/ XML-based help systems for software.
• Work with engineers and support leads to assess the possible impact and audience.
• Coordinate with Regional leads for understanding the translation requirements of the communications.
• Create illustrations and graphics (vector- and raster-based) for technical documentation.
• Obtain scope, content, and schedule of desired end product and develop plans and milestones to achieve success.
• Create presentations in alternative formats such as computer-based interactive training, video training, and web-delivered documentation.
• Design and develop templates for technical documents.
• Edit manuals and other technical documentation created by other technical writers.
• Maintain flexibility and adaptability to work on other writer’s project to help meet deadlines.
• Responsible for documentation projects for large, high-profile customers (complex project management skills a MUST)
• Provide technical direction, oversee, help, and guide less experienced/junior writers.
• Strong knowledge of industry standard authoring tools
• Maintain a comprehensive library of technical terminology and documentation.

Must complete full time bachelor's degree.

1.5+ Years of Experience.

Publicis Groupe Commitment to Diversity & Equity Policy:

Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.  

• Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leadership’s job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agency’s leadership be champions of both diversity and inclusion.
• Our Core values “ VIVA LA DIFFERENC’E is based on the very aspect of celebrating differences 
• Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact

Equal Employment Commitment:

1. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
2. When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
3. We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.