When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

The Business Operations team brings together business solutions and latest technology to help empower our leaders with data-driven insights that enable better decision making. Primarily responsible for design, development and governance of the business data, the team measures, manages, and connects business KPIs across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life

Why we are looking for you

• You have understanding of Client contracts, Account Management, Billing and Invoicing
• You have a good understanding of financial concepts, maintaining account P&L
• You interact with multiple stakeholders at senior level in the organization
• You enjoy new challenges and are solution-oriented
• You have strong analytics skill’s: Ability to see patterns; and a structured and logical approach to decision making
• You have experience in driving operational processes and practices that drive efficiencies for the leadership team and organization

What you will enjoy in this role

• As part of the Client Business operations team, you will work with the Client Services Leadership and Delivery teams
• Lead cross functional strategic and operational excellence initiatives
• The open and transparent environment that values innovation and efficiency
• Get to work on new tools and experience in the program management domain.

What you will do

• Perform Cost and labor analysis on accounts based on time tracking data
• Coordinate with Account teams to standardize account mgmt. processes
• Own the project code management for accounts – this includes creation, tracking and closure of project codes based on project duration
• Maintain client contracts and SOWs. Track cost and revenue against the appropriate stream’s basis the contracts
• Utilize Business Intelligence tools to provide timely data and trend analysis to key stakeholders
• Execute quantitative analysis that translates data into actionable insights.
• Design summary, detail and dashboard reports to present analysis and recommendations in a concise and readable format

• A Bachelor’s degree or higher, with 4-6 years of experience in Industry
• Experience in client billing, invoicing and/or accounts receivables
• Experience in business operations reporting and analysis
• Skills in using following Microsoft/equivalent tools: Word, Excel, PowerPoint, Power BI
• Experience in any of the reporting and BI tools like SAP .