A bit about MSL

Our goal is to become the most progressive agency in the UK.
We build belief by connecting the modern key Belief drivers of Brand Fame, Corporate Reputation, Sustainability, Employer Brand, and Digital Influence – all crucial to helping businesses win in our connected world.
It all adds up to a progressive and integrated creative agency that can help our clients find new ways to grow.

A bit about SalterBaxter

We are a creative consultancy at the service of sustainability, on a mission to accelerate progress to a sustainable and regenerative future. We do that by harnessing the combined power of deep sustainability expertise and bold effective creativity.
We help businesses set a path for a 1.5 degree future, unlock circular innovation, contribute to ecosystem resilience and ultimately, create value for All.

We’re looking for a bright, talented individual who is passionate about the importance of great client service and exceptional project delivery. Your primary focus is to plan and manage resources to meet project objectives along with providing the very best service and experience to keep our clients happy. This role would be working across clients within MSL and SalterBaxter.

Client service

Maintain the highest levels of client service across the account to provide an effective, enjoyable, first class customer service and experience.

Project Management

Meticulous planning, organising, controlling and motivating of multiple resources to deliver tasks, to meet project objectives. To achieve this, our Project Managers take an agile approach to delivery. This involves face-to-face communications, regular short team scrums/catch-ups, clear direction and delegation that align to the overall project plan. Upon completion you would evaluate performance and use learning to improve the process.

Financial control and commercial rigour

End-to-end control of the budget process. Fully scope, create, evolve and control the budget throughout its lifecycle. Deliver appropriate margin provide regular fee forecast update in line with timing changes and provide a final budget reconciliation upon completion.

Continuous improvement

Adapt ways-of-working and our services to always deliver the best results and experience for our clients.

Experiences & skills

• Client facing project management with excellent client service and exceptional project delivery skills.
• Experience in a similar agency environment, managing and delivering multiple projects and campaigns across a number of client accounts, with combined total annual revenue above £750,000.
• Planning and managing campaigns and project teams and budgets over £200,000.
• Working with creative and content teams to deliver integrated projects.
• Understanding and experience of end-to-end delivery of website projects including strategy, UX, design, front-end and back-end build.
• Taking and distilling briefs, producing estimates and proposals.
• Experience of digital, integrated and campaign projects.
• Demonstrable passion for and knowledge of sustainability issues (e.g. ESG-related campaigns worked on and/or volunteering outside of work).

Attributes & qualities

• Emotionally intelligent people person who can build relationships.
• Confident and happy in the driving seat, with an ability to upward manage.
• Always looking to add value and make a difference.
• Able to think on your feet and work in an agile manager adapting to changing requests.
• Great at communicating and collaborating with people of all levels and backgrounds.
• Commercially astute.
• Energetic, proactive and willing to learn and to mentor.

Diversity and inclusion is a core part of who we are at MSL. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process.  If you need assistance or adjustment due to a disability, please contact us.

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