Applications Support Analyst

  • Full-time

Company Description

About BBH:
Based in the heart of Soho, BBH London is a vibrant hub of creativity, where the Black Sheep was first born. Today we are home to just under 350 BBHers across different specialisms, all connected by one culture. There is no "one size fits all" at BBH. We believe in the power of difference to make a difference. If you surprise people, then they’ll sit up. If you speak a different language to everyone else, then they’ll listen. If you craft your message with love and originality, then that message will land harder. If you give people something useful that makes their lives a little bit better, then they’ll thank you. Everything we do is born out of the pursuit of difference. We fill our building with people who are different. We
like to work with people who are different. Our enduring commitment to difference is best embodied by The Black Sheep. It represents our businesses, our culture, and the people who work here.

Job Description

Main responsibilities of the role include but are not limited to:
- Creating and maintaining systems support documentation, procedures and other information useful to the smooth and efficient operation of information systems.
- Lead point of contact for BBH Systems including BBH Pro (PPM) and Altair (ERP)
- Working closely with all other IT personnel in identifying, evaluating,
selecting, and implementing specific information technologies that support the business plans and IT strategies.
- Point of contact to vendor that owns BBH Pro. Working alongside to improve existing system for users.
- Serving as an internal consultant to other IT management staff and operations community as needed.
- Providing ongoing troubleshooting, support, and maintenance of applications.
- Building inter-departmental relationships allowing proactive support to co-operate and resolve IT issues within their role and/or department.
- Evaluating user needs and system functionality and ensuring that ICT facilities meets the needs.

Qualifications

What Behaviours and Values We’re Looking For

Excellence – You aim to be the best at what you do.

Black Sheep – You favour the unorthodox, are highly independent-minded and bring a maverick quality to working because outcomes are all that matter.

You, amplified – You bring your amplified self to have your own distinct style of creative.

Collaborative – You play the orchestra, collaborating with everyone from the strategy team to the connected specialisms but holding the plan together.

Risky – You push to take bold leaps, even if that means you make mistakes along the way.

Open - to how exploring and understanding how others think and work.

Hungry – You are voraciously curious and never stop feeding your mind.

Generous – You are giving of your energy and ideas to continuously improve the work without your ego in the mix.

Additional Information

Our Commitment to Diversity & Inclusion

When the world zigs, zag'.

That belief in difference - zagging - is how we change brands and businesses.

Central to that difference is our commitment to promoting equality, diversity & inclusion, and proactively challenging prejudice and discrimination inside our business, with our clients, how we select our partners and in our work.

Our people are our most important asset - the makeup of our workforce guides our culture and the work we deliver. 

We aim to welcome diversity at every level and to empower every individual to bring their full-self to work, to add-to and develop our culture; to be better in the future than we are today.

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