Saatchi & Saatchi X partners with our clients to create dynamic solutions rooted in shopper know-how. We are a different kind of creator. We elevate the expected, and embrace the new, the next, and the complex. Our ideas deliver real results for our clients to drive their business and help them evolve. It’s simply what happens when strategy, creative, and execution fearlessly collaborate to create the future.

We partner with our clients to provide marketing programs focused on driving results. Our approach isn’t actual rocket science, but there’s a reason no other agency can execute ideas like we do.

Talent is at the heart of everything we do. We’ve put together a team of talented and passionate individuals from around the globe.

Check out our work at saatchix.com.

Job Description

As a Resource Manager, Associate Director at Saatchi & Saatchi X, your primary responsibility is to support the success of our business. You will leverage your exceptional problem solving and people skills to promptly deliver high-quality resource utilization and staffing solutions using both internal agency and cross-network resources. You’ll balance multiple high-priority assignments while developing partnerships across the business to provide the highest level of customer service.

The Resource Manager will collaborate with discipline leads to ensure utilization targets are met, solve complex problems and provide out of the box solutions in an ever-changing environment.  They will do this by knowing the resources available, the agency structure and capabilities, and how to best align processes and people to deliver outstanding results. Excellent organizational, relationship, and communication skills are core to this role.

• Ensure client teams have the right talent by partnering with functional leadership to understand the work and client needs
• Act as day-to-day contact for Resource Management cross-functionally and inter-agency
• Construct clear, concise, error-free communications (written and verbal) that provide details required for a specific audience, including clear expectations/action requested and relevant implications (i.e. timing, costs, etc.)
• Initiate staffing requests for both full time and contracting resources within the agency, network, and among freelance
• Partner with Recruiting on open reqs, keeping them informed of changing talent needs
• Maintain and communicate key information to Capacity Partners about current projects, pipeline, and resource forecast and provide daily job status updates to team members
• Maintain team utilization targets and effectively pool and utilize resources from multiple offices
• Oversee the direction, fulfillment, and reporting of day-to-day staffing requests with support from Capacity Partners
• Contribute to reporting for utilization trends and forecasts
• Maintain an inventory of core skills and track team members’ skills by proficiency, frequency, and context of use

Your Skills & Experience

• Ability to promote smooth workflow and communication between industry teams, ensuring workflow progresses efficiently and projects/staff are shifted as needed
• Understanding of how skill sets and interests of resources factor into staffing decisions
• Build and sustain genuine relationships with people across functions. Understand that “We” can be more powerful than “Me.”

Change Champion

• Identify resourcing change opportunities with agency(s) – help tell the story
• Identify and engage key stakeholders to champion resourcing change initiatives
• Sustain change through persistent and consistent resourcing communication and messaging with agency(s) messaging
• Lead continuous refinement and implementation of capacity management practices for SSX office ensuring it ties to the overall North America Capacity Management practices. Provide recommendations for evolving the capacity management practices for the agency as needed and lead the change.

Set Yourself Apart With

• 7+ years of resource management/staffing/workforce planning experience, operations, industry, or complex Project management experience; proven ability to manage complex initiatives to successful completion.
• Experience in staffing/handling workforce solutions within creative agencies
• Relationship management and influencing skills
• Must have excellent Excel skills (pivot tables, filtering, and sorting, etc.)
• Excellent communication skills — written and verbal/presentation
• Ability to take complex issues or situations and present them in a simple and easy to follow manner
• Outstanding organizational awareness and change management skills
• Knowledge of process improvement and facilitation
• Detail-oriented working style with a strong business focus
• Outstanding organization and multi-tasking skills
• Service-oriented attitude (flexible, personable, approachable)
• Excellent negotiation and leadership skills operating with absolute professionalism and confidentiality
• Ability to prioritize workload and delegate to other operations team members
• Ability to provide and receive feedback in a constructive manner

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days,Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Saatchi & Saatchi X is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
All your information will be kept confidential according to EEO guidelines.

Compensation Range: $83,000-105,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.