FKA applies the ‘formerly known’ to an industry and way of working that needs to be reinvented. Working at the pace of culture, we create modern brand experiences for those that are poised to make their boldest moves yet. Our integrated Social + CRM approach is the accelerant that blends culture with consumer connectivity, closing the gap to build loyal followings. FKA’s proprietary loyalty/relationship index fuels clients with insights about their consumers, sharing the “why,” and not only the "what.”

With nearly half of the FKA staff consisting of people of color—and founded and led by women—we represent today’s customer, not just from a plethora of research and data but by personal experiences. FKA partners with brands like Verizon, Pop-Tarts, MAC, Audi, Taco Bell, JIF, MeowMix, and others who are ready to simplify the chaos and imagine what’s next.

The role of the Account Service Department – under which the Account Supervisor position falls – is to drive FKA’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Supervisor supports the Account Director and SVP, Account Services in that mission on the assigned piece of business. 

Your Responsibilities:

• Work with assigned clients to create and deliver strategy, business rules, and input brief for programmatic digital display campaigns.
• Consult with discipline leads across creative, project management, strategy, and analytics team to build the best solutions for individual campaigns.
• Manage and oversee the creative process, collaborating with internal creative, strategy, analytics, and project management teams and external agencies (e.g. media, above the line and brand strategy advertising agency); help handle day-to-day escalations for all programs.
• Accurate QA all deliverables and ensure their timely handoff to client and market; collaborate with multiple partner agencies throughout the entire process.
• Understand campaign and program results and partner with analytics on your and other team member’s programs to develop optimization recommendations; proactively work with analytics team to develop new reports and dashboards and actively look for opportunities for new insights.

• You have been in an account management role at a digital or advertising agency for 5+ years and preferably have managed development of digital programmatic display/DCO campaigns.
• You are a tactful / diplomatic and effective communicator (oral, written) with the ability to communicate complex information in easy-to-understand terms and present to mid-to-high level clients.
• You have demonstrated experience in crisis and issue management.
• You are able to actively build and maintain good working relationships with clients and colleagues.
• You can work effectively in a fast paced, highly dynamic atmosphere, react quickly to changes and be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved.

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Formerly Known As is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $70,000 - $117,500. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.