CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!

We partnered with 30 retailers across the world with a 300% revenue growth and have been named 39th in the Deloitte Asia Pacific Technology fast 500, identified as a leader in the recent Forrester Sell-Side Retail Media Solutions and won the Technology Scale-up 2021 award. 

Our mission is to be the world’s leading retail media platform, with every aspect of our business being world-class. 

At CitrusAd, we are committed to fuelling our team members’ passion for creativity, collaboration, and desire to learn and grow. After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!

The Client Success Executive role is an integral part of the team and is responsible for supporting our Client Success Manager (CSM). The role will see you working closely with our Client Success Managers to make sure that the platform is running efficiently, the retailer has all they need to ensure a constant revenue stream and the CSM is supported in order to continue the relationship growth. The role includes monitoring the platform, helping to review campaigns, offer optimisation support and lean in.

About the role:

• Retailer Relationship:
  • Deliver a world-class service to our retail partners, their internal teams and their brands
  • Collaborate effectively with our retailer teams
  • Offer insights to the CSM to be provided to the retailer teams
  • Present the platform through succinct and efficient demo’s as and when required
• Client Success Support:
  • Support the build of all required marketing material including case studies and how to guides
  • Ensure our platforms are operating correctly and precisely on a daily basis
  • Work closely with the CSM to ensure retailers are well supported in a proactive way

Overall, the Client Success Executive is better understood as being adept in providing a high level of support to the Client Success Manager. It is ensuring they are able to focus on the further development and role out of our business relationship by leading on tasks such as platform integrity, campaign management and approval where required.

We are looking for a Client Success Executive who has the following skills, knowledge, and experience:

• Excellent interpersonal communication skills
• Solution oriented mindset
• Has a “can-do” attitude
• Efficient time management skills
• Strong organizational skills 
• Proficient in Windows, Excel, Outlook

It would be great if you also have:

• Digital Retail Media experience
• Supplier experience

Please note, if applying for a role we will only arrange interviews via a citrusad.com or epsilon.com email address. Approaches via LinkedIn may not be from a genuine CitrusAd or Epsilon team member.

Here at CitrusAd we are all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Simply put – we love our people and understand it is each of us coming together to create a winning. To support you, we will provide you with competitive compensation, a great benefits package and endless opportunities to advance your career.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation.

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.