CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size.

We partnered with 30 retailers across the world with a 300% revenue growth and have been named 39th in the Deloitte Asia Pacific Technology fast 500, identified as a leader in the recent Forrester Sell-Side Retail Media Solutions and won the Technology Scale-up 2021 award. 

Our mission is to be the world’s leading retail media platform, with every aspect of our business being world-class. 

CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more.

• Retailer Relationship:
  • Provide world class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
  • Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers and brand teams.
  • Present the platform through succinct and efficient demo’s as and when required
• On-Boarding Support:
  • Support the build of all material creation campaign completion, bespoke presentations, marketing material.
  • Ensure 100% accuracy with platforms such as Confluence, Domo etc
  • High-level of understanding key performance metrics and analytics to deliver confident feedback to the suppliers/retailers, as required (and as supported by the Analytics team)
• Supporting Ongoing Client Success:
  • Support Suppliers with campaign set up and optimization recommendations
  • Help to monitor overall campaign performance, where necessary, provide recommendations
  • Inform our retailers of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.

Overall, the Client Success Manager (CSM) is better understood as being adept in all areas of the retailer partnership. We empower our staff to manage all aspects of their retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and ecommerce sales divisions, through to helping support suppliers get the best out of the Citrus platform.  Working closely with our TAMS to ensure communication is shared amongst the business and targets met.  The CSM is supported by the company leads in the various cross-functional departments; However, we think it’s important that the CSM has the ability to action forward necessary tasks on demand.

We are looking for a Client Success Manager who has the following skills, knowledge, and experience:

• Strong retail media, ecommerce and digital knowledge
• Previous experience within supplier/retailer sector
• Excellent interpersonal communication skills
• Solution oriented mindset
• Excellent presentation and influencing skills
• Has a “can-do” attitude
• Efficient time management skills
• Strong organizational skills
• Ability to work in a team environment 
• Proficient in Google suite products

It would be great if you also have:

• 4+ years of Account/Client Management experience
• Digital Media experience
• Supplier Media experience

Please note, if applying for a role we will only arrange interviews via a citrusad.com or epsilon.com email address. Approaches via LinkedIn may not be from a genuine CitrusAd or Epsilon team member.

Here at CitrusAd we are all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Simply put – we love our people and understand it is each of us coming together to create a winning. To support you, we will provide you with competitive compensation, a great benefits package and endless opportunities to advance your career.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation.

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.