Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value

As an Associate Director Product Management, Retail & Commercial Banking at Publicis Sapient, you act as your clients’ trusted advisor in leading the overall vision, strategy, roadmap, and prioritisation for a specific digital product, or products, within an engagement. You will collaborate with clients in the Financial Services industry undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles.

Your Impact:

• Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience
• Develop product vision, strategy, market/user research, by keeping the customer at the centre of everything we do while using design thinking tools
• Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options
• Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis
• Translate product vision into a roadmap containing well-defined, prioritised features that will realise the product vision and value
• Serve as a voice of the customer among the cross-functional team, always understanding the customer needs
• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
• Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same programme increment (PI) objectives, as well as with system architects to envision and prioritise system enablers
• Inspire, lead, and mentor, a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services

Your Skills & Experience:

• In depth and recent industry experience of either Retail Banking or Commercial Banking is essential, coupled with recent experience of at least one of the below:
  • Unsecured lending
  • Payments
  • Cards
• Demonstrated success managing digital products, strategy, experience, and enterprise solutions/services from ideation to launch, including engineering and operational quality
• Experience working with a multi-disciplinary team on customer-focused products and services
• Significant industry knowledge and expertise within the finance industry
• Proven ability to prioritize competing demands and obtain buy-in from stakeholders
• Deep understanding of design thinking principles, having led or facilitated workshops to cultivate the innovation process
• Ability to solve complex business problems to maximize value while balancing technical constraints
• Mastery in techniques and methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles – with a passion to extend that understanding throughout the organization
• Proven track record of working with senior client stakeholder and diverse teams as a servant leader and steward of economic and customer value
• Ability to use storytelling to influence decisions without formal authority
• Comfortable with financials, KPIs, and forecasts with success leveraging such data to make decisions about product iterations

Set Yourself Apart With:

• Certified Scrum Product Owner designation
• Certified SAFe Product Owner/Product Manager designation

A Tip from the Hiring Manager:

• A successful Product Owner at Publicis Sapient combines leadership skills and a broad Lean Agile mindset with tactical Product Analyst skills to help guide clients in their transformation pursuits.

• We have got you and your family covered with 25 days paid annual leave (plus bank holidays), life assurance, dental insurance, income protection, critical illness cover, private healthcare for you AND your family (pre-existing conditions included), and a pension
• We know the importance of health and wellbeing so offer you extensive retail discount offers and further reimbursement towards activities that contribute to a healthier lifestyle
• We are proud to actively invest in your learning through various learning platforms
• Diversity and inclusion aren't just buzzwords. We offer an inclusive environment through our inspirational business resource groups and work with you to give back to the local community through CSR efforts